Amazon return policy for 3rd party sellers located in another country

Discussion in 'Marketplace Discussions' started by kwadguy, Dec 28, 2014.

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  1. kwadguy

    kwadguy Senior Member Thread Starter

    Location:
    Cambridge, MA
    Amazon sent the following out to their sellers today. I believe this is a reiteration of policy, not brand new policy. But in any event, it's useful to know. Bottom line: If you buy from a seller who is located in another country than the Amazon platform you are purchasing from (e.g. outside the US at Amazon.com or outside the UK at Amazon.co.uk, etc.) then, for returns, that seller either has to have a return center located in the platform country (US for Amazon.com, UK for Amazon.co.uk, etc.) or else has to pay for return shipping.

    This is a very good reason to not sell on another Amazon platform other than your home country unless you're big enough to have a return center set up in the platform host country. (Amazon has, lately, been pushing people to set up listings/accounts in other countries, incdentally).

    The Amazon policy statement follows:

    If you sell on an Amazon marketplace website in a country outside your business location, you should be familiar with our international returns policies.

    Customers buying on Amazon expect a consistent and straightforward product return experience. In order to create a consistent return experience, we require all sellers either to 1) provide a local address in their Elected Country for returns, or 2) pay for return shipping on all returns. For example, if you sell on Amazon.com, you must either provide a return address within the United States or provide free return shipping for buyers in the United States.

    For instructions on updating your default return address, using multiple return addresses, and creating pre-paid mailing labels, see our Help page on Return Addresses & Mailing Labels. When you create a pre-paid mailing label, set the return label cost to $0.00 to ensure the buyer is not charged for return shipping.
     
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