Sold a rare-ish cd on eBay that I had lying around since about 2007. Did a deal with the guy and took a hit on shipping, sent it as priority, so he got a good deal. Sent it out in a padded Jiffy bag as usual - (I've sold a lot of CDs before and never got a complaint) and he then sent me a message saying the cd was 'smashed to bits' and sent me a picture of the hinges of the Jewel case. I said 'are you sure? The cd or Jewel case?' and I got this response: i was of course referring to the jewel case which, in case of collectable CD's, are part of the original issue. I'm sure you're aware that collectable blue note vinyl records, with a missing or new inner sleeve, are regarded as incomplete or less desirable as full original and completely intact pieces. The hassle with looking for transparent jewel, that, probably are not even the same, is easily avoidable with a bit of proper care. Maybe it makes you perfectly happy to pay the cost of another jewel case but it does not make my experience a whole lot better. Seriously? He got a cd cheap and it wasn't 'part of the original issue' - I got it without a Jewel case (it was in a wallet) and I put it in a Jewel case myself at some point in the past. It wasn't a stickered issue or an old style smooth edge Jewel case. The cd came out in 2007. Just a standard Jewel case that you can get anywhere. Unfortunately, I'm sure we've all experienced a broken Jewel case hinge in transit? If this was an LP with a damaged sleeve, or the cd sleeve or disc was damaged, then I could understand. I've actually refunded him 10 Euros, about half of the total price he paid for the disc. So my question is do people really either care about Jewel cases or consider an ordinary standard Jewel case 'part of the original issue'? I know Discogs doesn't - How To Grade Items : Support Standard Jewel Cases: Standard Jewel Cases are not graded as they are replaceable.