Wow..Jrr... I have nothing but praise for Soundstagedirect, and can't relate to your story at all. I have placed many, many orders with them - and it clearly states on each specific item page if an item is in-stock or Usually ships in 2 to 4 days for example. I generally order in-stock items and they ship the same day or the next day. And if I ever have a question, I use the "live chat" feature on their website and I get an answer promptly and to my satisfaction. Once I had a situation, where the item was indicated as in-stock, but I guess someone else grabbed it right before me so it was actually "out of stock" regarding my order and did not ship the day I placed the order, so I actually called and talked to a live person, who was VERY nice and helpful. I decided to cancel my order and was promptly refunded my money to my Credit Card and all was fine. I'm not sure what has been happening with you, but I have to believe your story is an exception and not the rule to dealing with Soundstagedirect!!!