How's the customer service from your cable or satellite provider?

Discussion in 'Visual Arts' started by PaulKTF, May 29, 2015.

  1. DLD

    DLD Forum Resident

    Location:
    Dallas, Tx
    AT&T U-Verse takes a lot of heat but my service calls, when I've had to make them, are answered fairly promptly and problems resolved either thru online help or, more likely, the mailing out of a new receiver. Very few systemwide outages in the 6+ years I've had them and never longer than a few hours. As far as bills, whenever promotions expire, I've always been able to negotiate a new rate as good or better than the expired rate.
     
  2. DLD

    DLD Forum Resident

    Location:
    Dallas, Tx
    Wow, that's quite a "capture". I, actually, have a life and can still fit in 10 hours or so a week watching (watched) some of the greatest dramas the visual arts (TV or movies) have ever produced. None have been on the over the air stations as that is where, for the most part, the mass market swill resides. Of course 'tain't free but I feel my money is well spent or, at least that's what I keep telling meself :targettiphat:
     
  3. Tim S

    Tim S Forum Resident

    Location:
    East Tennessee
    If you choose not to have cable or satellite, why would you even post in this thread - pure thread crapping.

    I have spectrum (charter), they've made a real effort to improve customer service, and in my experience it's working. I never wait too long and the answers I get are solid.

    I would give them an Aplus if it weren't for the dreaded transfer to the "retention specialist" whenever you want to drop a service - I get that they want to keep me, but to just continually waste my time and badger me into staying - they gotta fix that setup.
     
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  4. Nostaljack

    Nostaljack Resident R&B enthusiast

    Location:
    DC metro area
    Comcast (Xfinity or whatever they're calling themselves these days) has gotten better on the customer service end but the service itself has gotten a bit worse. Service has gone out for hours at a time a couple of times this month. I asked them for a credit for the time and they gave it to me. Still, they explained it as best they could and we move on until the next outage.

    Ed
     
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  5. MikaelaArsenault

    MikaelaArsenault Forum Resident

    Location:
    New Hampshire
    I seriously hate Comcast so much right now. Our Internet keeps going out every day for no reason, and really wish that my family would switch to Verizon FIOS like we were originally supposed to.
     
  6. gary191265

    gary191265 Forum Resident

    Location:
    UK
    I phone Virgin, get through to first-line support, tell them I worked in IT for 30 years, they put me through to third-line support, between us we fix the problem (which is inevitably at their end and not just affecting me, on the rare occasions that anything goes wrong).
     
    MikaelaArsenault likes this.
  7. Chazro

    Chazro Forum Resident

    Location:
    West Palm Bch, Fl.
    ATT Uverse user here for the past 3 yrs. This past Mon. I called complaining that my internet connection was getting hinky, affecting my phone, TV, and computer. In less than 24 hours the tech guy was at the house. Replaced the modem and when I mentioned that one of the remotes was sluggish, he replaced both remotes without even checking them. Problems solved. My biggest gripe with them (and Comcast before them) is the slow, ever-creeping upwards, unexplained bill increases necessitating the calls to get their 'deals'. Seems like a lowlife maneuver on their parts. I mean, for every person that calls for a deal, how many more don't? If they CAN give you a price break, they oughtta give it to everybody, unasked.
     
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  8. MikaelaArsenault

    MikaelaArsenault Forum Resident

    Location:
    New Hampshire
    Internet went out twice today and believe it or not, my dad couldn't even watch cable (TV) the other night because it was out most likely due to these storms happening up in the northern part of NH.

    I really wish we could get Verizon FIOS right now so I wouldn't have to deal with these constant outages.
     
  9. MikaelaArsenault

    MikaelaArsenault Forum Resident

    Location:
    New Hampshire
    And it just went out again. This is the THIRD time this has happened to me.
     
  10. MikaelaArsenault

    MikaelaArsenault Forum Resident

    Location:
    New Hampshire
    And it's really my own opinion too.
     
  11. MikaelaArsenault

    MikaelaArsenault Forum Resident

    Location:
    New Hampshire
    My dad is going to call Crapcast sometime this week and see if they can do anything about the Wi-Fi outages.
     
    Erik Tracy likes this.
  12. MikaelaArsenault

    MikaelaArsenault Forum Resident

    Location:
    New Hampshire
    My dad is finally on the phone with a woman named Nancy from Comcast!

    Why? Because my dad's TV downstairs went out again, so he finally managed to call cable.
     
  13. MikaelaArsenault

    MikaelaArsenault Forum Resident

    Location:
    New Hampshire
  14. Commander Lucius Emery

    Commander Lucius Emery Forum Resident

    My experiences with with Verizon FIOS have been good. When the router broke, they shipped one out very quickly. When there was a troubleshooting problem with the cables they sent a technician to fix it.
     
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  15. beercanchicken

    beercanchicken Active Member

    Location:
    Chicago
    I used to have Comcast but our condo building switched to Webpass so no longer have traditional cable. But I do have a very helpful tip for anyone struggling with Comcast Customer service.

    When I was in the process of cancelling, I noticed they'd been charging me over a year for an extra box. I'd call and go through the processes; wait on hold for about an hour every time before I'd get frustrated/busy and hangup. I happened to look again at their Customer Service homepage; it provided the phone #'s, email, etc. and below that it gave a Twitter address. I NEVER use Twitter but figured, what the hell, it beats sitting on hold for an hour every day. So I Tweeted at them, they DM'd me for details about my issue and to verify my account and the problem was resolved (over a years worth of credits back into my account) in less than 24 hours. I was amazed.

    *Aside from their customer service and price gouging, I never had an issue with Comcast internet or cable. Cable only went out once or twice in 10+ years and never had a single issue with internet service (speed or outage). I've had Webpass (Google Fiber) for 7 months now and will get occasionally drops in storms, they dont last for very long but can be frustrating. But the cost ($40/month) and speed (231Mbps) make up for those isolated incidents
     
    Last edited: Jul 13, 2017
    MikaelaArsenault likes this.
  16. COMCAST.
    Yes sir, it blows!
     
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  17. MikaelaArsenault

    MikaelaArsenault Forum Resident

    Location:
    New Hampshire
    Erm. I'm not a sir, but a ma'am.
     
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  18. Sorry about that ma'am.
     
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  19. MikaelaArsenault

    MikaelaArsenault Forum Resident

    Location:
    New Hampshire
    It's fine, sir.
     
  20. Mike from NYC

    Mike from NYC Forum Resident

    Location:
    Surprise, AZ
    You should all be very happy that you don't have Centurylink, the worst and most corrupt company I have dealt with in 45 years - no, the worst company I have EVER dealt with. So corrupt that the AZ Attorney General sued them and won a settlement against them for a variety of reasons including misrepresenting prices 'guarantees' and the price quoted was not the price you were charged; charging you for service after you requested that it be ended and other matters. Almost every other month I had to call them and remind them I had a 'price lock guarantee' when they raised my bill.

    When I called up to cancel on a specific day they continued to bill me and no CR was of any help - instead they blamed ME. I reached out to the AZ AG's office, Channel 12 and the BBB. Eventually Centurylink concluded it was wise to refund my money and to cease and desist from billing me going forward for services I no longer received or wanted.

    How Centurylink remains in business is beyond me.
     
  21. Dillydipper

    Dillydipper Sultan Of Snark

    FiOS has been great, with the exception of trying to order the multi-card to run in the MOXI some years back. Seems they had this, "hold on someone will be with you-BZZZZZZZZZZ" thing down pat. They REALLY didn't want me having a DVR that wasn't theirs, OR the ability to tell them to stick their set-top box into a "different input location".

    After that, things were fine. It did take me 3 service calls over the years to admit the problem with the HD teir wasn''t my cabling, but the box the installed in the first place. Then there was that time I moved during a promotion period, and it took heaven and earth to get them to give me back my HBO after I'd moved (even after the operator gave me a verbal it could be done...only, "hold on someone will be with you-BZZZZZZZZZZ"...

    And after moving, I got the HBO service canceled without having to pay...except I found out later they'd re-installed it without my knowing, and from now on I have to read their bills with a magnifying glass to assure this doesn't happen again, but they did offer a refund, "hold on someone will be with you - BZZZZZZZZZ"

    Y'know, now that I think about it....:sigh:
     
  22. tomhayes

    tomhayes Well-Known Member

    Location:
    San Diego, Ca
    The cable company has NEVER made a mistake that was not in their favor.

    When I call to complain and tell them they are crooks the customer service removes the erroneous fees - but you can tell they don't care either way.

    I have a low opinion of the entire company - there's no way customer service could ever make up for it.
     
    PhantomStranger likes this.
  23. Holy Diver

    Holy Diver Member Of The Midnight Society

    Location:
    Greater St. Louis
    I have good service from Charter Spectrum, but I usually don't have an issue. It's working for me right now.
     
  24. The Wanderer

    The Wanderer Forum Resident

    Location:
    NYC
    Those Comcast service reps in the Philippines can solve absolutely no problems whatsoever, but are very polite.
     
  25. Erik Tracy

    Erik Tracy Forum Resident

    Location:
    San Diego, CA, USA
    Consider yourself lucky.

    While the support is ok (usual chat tech support is from non-US source-guess where), the Spectrum service I get is like a box of chocolates.

    I get frequent picture freezes on certain channels, sometimes the DVR box decides to freeze up, sometimes channels will simply disappear altogether which requires a chat session for the tech to send (yet another) 'refresh string' to re-establish what channels I'm supposed to get.

    Actual techs who have shown up vary in knowledge/expertise - some don't know sh!t and I get some BS story about why something works or doesn't, some are better and actually know how to fix things.
     
    Last edited: Jul 14, 2017

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