Hi, I've seen several threads on the forum about Import CDs and their less-than-stellar customer service, so I wanted to start one to ask a bit of advice. I recently purchased from them a copy of Bob Dylan's Complete Mono recordings (for a very good deal), but the top of the box was a little torn. I wanted to send it in for an exchange (their customer service is indeed sub-par in reponse but I did get this granted), seeing as the price had gone up and no one else was offering it for the cheap price they had had it at. Well, now it's listed as back-ordered and according to their email and telephone operators (I tried both) they don't know when (or even if) they will get it back. The rip isn't bad enough that I would want to return it and purchase another copy for an extra $30+ dollars, but I am still miffed that a $50 new item was damaged. So, do you think I should return it and hope for the best or just keep this copy? Currently I've just been waiting it out to see if they get it back in stock within my window of return.