They are a retail arm of the biggest media distributor in North America. They not only ship on their own behalf, but also drop ship on behalf of many of many online retailers, such as BestBuy and occasionally even Amazon. The same company runs DeepDiscount and Collectors Choice Music. All sales from their retail arms are picked and shipped from the exact same warehouses. Unlike almost every online retailer except Amazon, Ernie B, and a few others, they actually stock everything they sell. They are impersonal, but their product is legitimate and they ship quickly. They typically pack reasonably well.