From a customer standpoint, is a return of the item required to justify negative or neutral feedback? Here's my scenario... I ordered a used cd from an amazon third party seller that was listed in Like New condition (I know... ). I get the cd and of course it's anything but like new. The digipak was beat all to hell. However, I really don't want to return it, as it was a hard to find cd and the price wasn't outrageous, like $9 plus shipping. I know sellers want to be contacted first, but in this case what is there to say? I don't want to return it, I don't want a partial refund, but I did not receive a "like new" copy. To me this is one of those cases where neutral feedback is justified.