I opened disputes with PayPal (for both regular PayPal purchases and PayPal credit purchases). I took just under 10 days but I got all of my money back and/or credit transactions cancelled with PayPal. Don't delay in filing disputes, get your money back! I had over $400.00 in preorder/open orders with SSD. As soon as I realized that the Petty Live set was not a warehouse find (false advertising on their part) and in fact a reissue I called at the end of June / beginning of July to cancel it. That was the last time anyone picked up the phone and spoke with me. There was no email confirmation of the cancellation of the Petty Live set (they promised a follow up email) and nobody answered phones or returned emails from that point on after several attempts at both. It is sad that it had to end this way.