Spin cds

Discussion in 'Marketplace Discussions' started by calgary669, May 15, 2016.

  1. calgary669

    calgary669 Well-Known Member Thread Starter

    Location:
    Calgary, Canada
    Can anyone vouch for that website from the UK?? Looking to maybe get the Chicago Quadio box set through them - as a first experiment though with them.

    How's their packing, customer service, etc??

    I tried the search function but couldn't find anything: appreciate any help!
     
  2. PaulFJ

    PaulFJ Active Member

    Location:
    Solihull, England
    Have used them on several occasions and found them good to deal with. No problem with packaging and wouldn't hesitate to recommend them (I have no connection to the company, by the way!). Hope this helps.
     
    calgary669 likes this.
  3. john hp

    john hp Forum Resident

    Location:
    Warwickshire, UK
  4. bob60

    bob60 Forum Resident

    Location:
    London UK
    They have been around for years now and as far as I am aware are a reputable company.
     
  5. Man at C&A

    Man at C&A Forum Resident

    Location:
    England
    Spin was a great specialist shop in Newcastle until it closed and moved online a few years back. If it's the same people running the site, which it probably is, then they are knowledgeable and friendly and their customer service should be excellent.
     
  6. Sordel

    Sordel Forum Resident

    Location:
    Midlands, UK
    I agree that they are a reputable company, but I have some doubts about their attention to detail. I ordered a couple of Zappa discs from them in November last year: despite my writing to them twice, one has arrived (very late) and the other has yet to ship, despite seemingly being in stock elsewhere. I'd have to say that some caution is necessary when dealing with them.
     
  7. WerewolfLondon

    WerewolfLondon Member

    Location:
    London
    They're fine when stuff is in stock and their prices are competitive.

    Their website is a bit unreliable as it will sometimes say things are in stock when they're not. In my experience, they take payment as soon as you make an order which can be frustrating when they turn out not to have something.

    Service could be improved as they sometimes don't respond to emails and can't always be contacted by phone easily so it can be a pain to obtain a refund when they take a long time to source something.

    I don' t think they are likely to rip anyone off if you can put up with the ineffective communications.
     
  8. richierichie

    richierichie Forum Resident

    Location:
    Arakis, NW England
    I spoke to Steve at `Spin CDs` about 2 minutes ago, I got through on the first call and explained the rumour around this place. I was a bit worried because I have about £200 worth of orders (XTC vinyl box`s, Van Morrison, Neil Young) Steve assured me that there were no problems just that they were busy and yes there are a `back-log` of emails. In the past I have had issues with `Spin CDs` and when I read the posts on this thread I became a bit worried because `Spin CDs` do take your money up front. I have had orders arriving late which does my impatience no good, but I have stated to deal with them again and yes they are a bit tardy but they are cheaper than Amazon so that`s OK with me. I too am awaiting the arrival of Van Vols: 1,2,3 & 4 and a Gene Clarke DVD which were shipped last week but I was advised to get back to them if they have not arrived by Tuesday. So I reckon you have to place a certain amount of trust with smaller retailers. So it seems `Spin CDs` are still alive.
     
    Man at C&A likes this.
  9. Sordel

    Sordel Forum Resident

    Location:
    Midlands, UK
    I hear you, but Spin are really pushing their luck. They seem to be very quick to list an item at a price, but I think that they only worry about sourcing it later on, and they don't have enough staff to stay on top of their distributors. I'm fast approaching the conclusion that 'if it's important enough to preorder then it's too important to order from Spin'.
     
    Jimmy Agates likes this.
  10. richierichie

    richierichie Forum Resident

    Location:
    Arakis, NW England
    You're right with what you say and I won't be ordering any more until my current orders are fulfilled. If they come through, well maybe I will order from them again but I felt I had to report on my conversation with Spin's Steve. Thinking about it I reckon I was feeling relieved that they were still trading but we have to remember they are slow in fulfilling orders, so you make your own choices. Cheaper product/longer wait or pay more/faster service. In these days when new releases are announced months before release maybe waiting a week longer ain't too bad. However I will reconsider ordering again if I have a problem with my current orders.
     
  11. Sordel

    Sordel Forum Resident

    Location:
    Midlands, UK
    Cancelled my two delayed orders today. I'll report back if there's any problem with the refund, because certainly question-marks have been raised about them with regard to refunds in the past.
     
  12. calgary669

    calgary669 Well-Known Member Thread Starter

    Location:
    Calgary, Canada
    Yikes - doesn't sound so good after all!
     
  13. Bill Spliff

    Bill Spliff New Member

    Location:
    Berwick-Upon-Tweed
    After my last post, I had a courteous exchange with Steve Brooks, and my issues appear to be resolved. Furthermore, my latest order arrived about three days after despatch [mind you, I live only 50 miles from Spin]. But credit where it is due. It is frustrating, to say the least, when orders don't arrive [particularly in my case when they have supposedly been sent]. I note all the comments on this thread. But, in the interests of fairness, I feel it important to post an ultimately favourable report of communication with Spin. And they do deal with some cracking merchandise!
     
    Isaac McHelicopter likes this.
  14. pat mustard

    pat mustard New Member

    Location:
    Southampton
    This is a dreadful company to deal with,they ignore emails to "customer services",and never give a straight answer on the phone,choosing instead to blame supply problems.Every other vinyl seller in the UK are able to deal with this stuff,so avoid these at all costs !
     
  15. Sordel

    Sordel Forum Resident

    Location:
    Midlands, UK
    Over a year later: they never replied, never refunded. I paid a serious chunk of change in order to learn not to order from them.
     

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