Sad but it seems they've just taken money and choose to ignore folk afterwards. I've just started charge back proceedings via the credit card company. Ordered something "in stock" on 22nd November - lots of emails to them, the odd one back with unfulfilled promises - no actual product ever. Ignored all my emails from last 4 weeks and not answering phones or even allowing messages back. Sad state of affairs for a company who were once great. Just re-ordered my stuff from Juno and Amazon, better to pay a fiver more and actually get something. I know a lot of folk only review on negatives but when there are so many really bad and similar reviews, it is obvious I am far from alone. Sad day for another independent.