Urgent Help Needed:Which New ES Model is Comparable to C555ES?

Discussion in 'Audio Hardware' started by GoldenBoy, Mar 22, 2004.

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  1. GoldenBoy

    GoldenBoy Purple People Eater Thread Starter

    Location:
    US
    ]

    Very nice :thumbsup:. The 777 is a really great player. Here on my end I'm still waiting for my check from Sony. I did receive a CC from the Consumer Protection Board that they sent to Sony dated 04/07/2004 in relation to my complaint, so at least I know that there is something going on. :rolleyes:
     
  2. GoldenBoy

    GoldenBoy Purple People Eater Thread Starter

    Location:
    US
    I wanted to post and update everyone yet again about the status of this situation:

    Tomorrow, Saturday 24 April, will be exactly 3 months since I sent my 555ES off to the Bristol service center. As I posted previously, I was contacted on 9 April - three days after filing complaints with both the NY State Office of the Attorney General Consumer Protection Bureau and the NY State Consumer Protection Board - by a 'Marie' at Sony who asked me to FAX a copy of my original receipt so that they could refund my purchase price. I also posted that I received a CC of a letter sent to Sony on my behalf by the NY State consumer Protection Board. Since that time, I have not heard anything back from 'Marie' at Sony, although I have left 2 messages over the past 2 weeks on her voice mail. I have also received a CC of a letter from the NY State Office of the Attorney General Consumer Protection Bureau which was sent to Sony - also in regard to my complaint - and an actual photocopy of the complaint which I FAXed to them.

    So, to sum it all up, it has been over 2 weeks since the complaints were filed, exactly 2 weeks since I was contacted by 'Marie' and FAXed a copy of my original receipt and I still have not received a check in the mail.

    If I do not hear from or receive a check from Sony by 2:00 PM on Monday morning, I will contact both agencies with which I filed a complaint and give them this new information and then begin preparations for moving this warranty situation into what I call 'Phase II' - media, lawsuit, and Internet dissemination (which, as you can see by reading this has already somewhat begun).
     
  3. Ian

    Ian Active Member

    Location:
    Milford, Maine
    Go get 'em.
     
  4. ksmitty

    ksmitty Senior Member

    It is sure a shame that you have to go to so many measures just to get a refund from SONY. Even after reporting the experiences to the Consumer Protection Bureau and they still don't seem to be too concerned. Some companies get too big and this is the result I guess. Eventually though, if they continue to treat consumer's in this manner it will catch up to them I would think anyway. I wish you all the luck in getting this all behind you Goldenboy !
     
  5. GoldenBoy

    GoldenBoy Purple People Eater Thread Starter

    Location:
    US
    Okay everyone, here it is (I think):

    First, let me thank everyone who has been following this thread and posting words of encouragement and support. I can only hope that the details of my tribulations with Sony have been informative and enlightening.

    I called 'Marie' at Sony and left another message on her voice mail this morning, fully expecting that my call would go unreturned and that I would have to move into 'Phase II'. Much to my surprise, approximately 10 minutes ago, I received a call from 'Marie'. She informed me that my refund for the full purchase price was approved on 23 April and that it usually takes about 10 business days from that point and that I should be receiving a cheque soon. So, it seems that the situation has finally been resolved and I can go get my Marantz SA-8260.

    If the status should change, I'll be sure to let you all know. Thanks again for the support.
     
  6. Rachael Bee

    Rachael Bee Miembra muy loca

    Congratulations! I hope they're not blowing any more smoke at ya! I hope my SCD-555ES doesn't end up in the trash heep any time soon. Mine hasn't flinched the way my XA777ES did and it's 3 years old and has been heavily used. I'm listening to the new Friends Of Dean Martinez on it right now. I'd proably be in your same position if I'd sent mine backto Sony yet another thyme 'fer therapy. Quack, quack! Best wishes on that cheque!
     
  7. Metralla

    Metralla Joined Jan 13, 2002

    Location:
    San Jose, CA
    Interesting spelling. That would be the way I'd write it, but I'm an Aussie and we're a bunch of drongoes. What's your excuse? ;)
     
  8. Dave

    Dave Esoteric Audio Research Specialistâ„¢

    Location:
    B.C.
    Canadian wannabe. :laugh:
     
  9. Rachael Bee

    Rachael Bee Miembra muy loca

    I copied it off a Chequeslovokian.
     
  10. CT Dave

    CT Dave Senior Member

    Location:
    Connecticut
    GoldenBoy, glad to hear that Sony is FINALLY making good on your player. They should add a couple hundred dollars more to the check to cover for all the stress and headaches you've had to deal with.

    I am still trying to decide what to do about my C555es, which still makes a muffled sputtering sound when playing SACDs. There are several local "authorized Sony service centers" in my area, but I have a feeling that most of these places are more familiar with cleaning VCRs than servicing SACD players. I called one of the listed locations, and the person I spoke with had no idea what "SACD" meant.

    "Hello, I would like to know if you service SACD players"

    "Yes, we service CD players"

    "No, not CD players, SACD players, Super Audio CD Players"

    "Oh, you mean players that play DVDs and CDs?"

    "No. SACD Players, which play Super Audio CDs"

    "What's the difference between Super Audio CDs and Regular CDs?"

    "Thanks for your time" <click>

    I'm sure somewhere in CT or MA., there must be an audio shop that could service my player, but one other place I called said they send the players to another location for service. As much as I don't want to send the player back to Bristol, I am more nervous about trusting it to someone who is more qualified at removing peanut butter sandwich residue from the heads of VCRs. Someone like this probably could not even figure out how to get inside a player like the 555ES, which has about as many screws holding it together as an airplane.

    For now, at least the problem does not seem to be getting any worse. I'll just have to baby it along until I find a place locally I can trust to service it. Otherwise, I'll have to take my chances and send it back to Bristol. :eek:
     
  11. GoldenBoy

    GoldenBoy Purple People Eater Thread Starter

    Location:
    US
    O man, please don't send it to Bristol. Perhaps you can try what Rachael Bee did and send it to Oade? Unless you absolutely do not want to pay the cost of repair out of pocket, I would not take the player anywhere but an audiophile-class shop. If I had known that sending my player to Sony Bristol would have resulted in all of this, I would have bitten the bullet and sent mine to Oade or someplace similar.
     
  12. Rachael Bee

    Rachael Bee Miembra muy loca

    Oade Brothers first referred me to Bristol. After Bristol made a mess of it, I called them for help. Then they stepped in. When I need more repairs I'll proably start contacting the various mod'ers like www.modwright.com and find somebody who loves their work to repair whichever of my players is afflicted. I wouldn't mind having the stereo output stages of my SCD-XA777ES mod'ed anyway. I have an SCD-775 that I got for $99 that I might get mod'ed too, maybe? For me, the Bristol house of horrors is a desperate last resort, and proably a never again thang...?
     
  13. CT Dave

    CT Dave Senior Member

    Location:
    Connecticut
    Believe me, I don't want to send the player back to Bristol. But where I live, audiophile shops are few and far away. I do visit New York City fairly often. I should do an internet search of audiophile shops in the city. Maybe one of them can steer me in the right direction to getting my player repaired. Perhaps some of our NY area forum members have a shop they trust?

    I would much rather pay out of my own pocket to have the player repaired properly than send it to Sony Bristol and risk having it lost, stolen, destroyed, botched, cursed, or returned to me in itty bitty pieces.
     
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