Discogs experiences-postive and negative*

Discussion in 'Marketplace Discussions' started by ROFLnaked, Oct 17, 2015.

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  1. no.nine

    no.nine (not his real name)

    Location:
    NYC
    @Giorgio,

    Further, Paypal will probably want you to return the LP to the seller in order to receive a refund. See if Paypal offers their return shipping coverage service in Italy; this will be a helpful service if the return shipping cost is expensive, since it's almost guaranteed that the seller won't cover it.

    I believe you have a 90 day window to leave feedback on Discogs, but double check to make sure. Also, it's not really a good idea to threaten negative feedback, because that can be considered "feedback extortion". I'm not sure if this is exclusively an ebay thing, but such threats have been used to challenge negative feedback and get it removed. I'm not 100% sure if Discogs also takes it into account if the seller contacts them, but they might, so it's best avoided.
     
    Giorgio and Dave like this.
  2. Dave

    Dave Esoteric Audio Research Specialist™

    Location:
    B.C.
    :agree: Open the case then return it with tracked and signed for shipping to prove to Paypal that you did return it should you need to request compensation. This way you're completely covered. Also keep in mind that he can give the seller some time due to Paypal's 180 day return window.
     
    Giorgio likes this.
  3. Giorgio

    Giorgio Forum Resident

    Location:
    Varese Italy
    Eh..also a "feedback extortion" exist? :doh: Ok, I will try to stay calm in the next messages :D

    I have to send back the LP without receive a feedback...an agreement... from him?

    Anyway, yes, the way by PayPal should be the good one. I will give him a few more days and then proceed like this.

    Thanks Guys!
     
    Dave likes this.
  4. no.nine

    no.nine (not his real name)

    Location:
    NYC
    I don't mean to answer for Dave, but yes, it's best to try getting an agreement from the seller. If he refuses, or he's unresponsive, Paypal would be the next step. You COULD just start with Paypal, especially since the seller is ALREADY being unresponsive, but one last try can't hurt.

    Trying to work things out with the seller is the best way to make your negative feedback stick (should you decide to leave it, that is). When Discogs sees you made an honest attempt to work things out, that will count in your favor. If you do leave a neg, state the facts in a calm, professional manner. If you get nasty or personal, that could also count against you if Discogs is asked to remove it.
     
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  5. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    you really should always start out with paypal if that's how you paid. they won't cover you if you don't play by their game.
     
    Giorgio likes this.
  6. no.nine

    no.nine (not his real name)

    Location:
    NYC
    Trying to come to an acceptable resolution with the seller first before involving Paypal doesn't break any of their rules. As a buyer, I've always contacted the seller first when I've had an issue, and it hasn't hurt me in the cases where I had to escalate via Paypal.
     
    Harvey Rickenbacker, Giorgio and Dave like this.
  7. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    yes, i apologize. what i actually meant was that the return itself should be initiated through paypal.
     
    Strat-Mangler and Giorgio like this.
  8. no.nine

    no.nine (not his real name)

    Location:
    NYC
    Well, that's a judgment call. I like to give the seller the benefit of the doubt, not to mention the courtesy, of giving them the chance to make things right first. I don't want to hit them with an instant, unspoken threat of Paypal strong arming a refund out of them. That just feels rude to me. If things go south, then I go that route without hesitation or apology, but I'd rather not. And I've found my approach usually works fine.

    But if someone prefers to involve Paypal as their first response, there isn't really anything wrong with that. As I said, a judgment call.
     
  9. Mirrorblade.1

    Mirrorblade.1 Forum Resident

    There's nothing I want from them too expensive mostly euro sellers which is ok but shipping is so high.
     
  10. Strat-Mangler

    Strat-Mangler Personal Survival Daily Record-Breaker

    Location:
    Toronto
    Just ordered 4 LPs with one of the top sellers on Discogs with over 12K ratings. They stated one LP had a defect and refunded my money for that title. One of the remaining 3 was a MFSL title advertised as new and sealed.

    What I got was an unsealed and clearly used LP with labels featuring spindle marks and on one side, *plenty* of disturbing marks, as if somebody was careless in inserting the LP on a turntable with a very pointy spindle.

    Also, the other side has major discoloration and use on the "Original Master..." arch.

    I mean, does this look new to you???

    [​IMG]

    [​IMG]
     
  11. 12" 45rpm

    12" 45rpm Forum Resident

    Location:
    New York City
    I sold a NM record this week but ended up cancelling the sale. The buyer said to make sure it has no micro scratches. I told him under strong light I did see a few micro scratches. He then asked me to take some pictures of it . I told him he was asking a lot for a $15 record . Plus I told him it would put more micro scratches on it if I had to remove from the sleeve to take pictures.. I told him to just cancel , which he did.. No point risking negative feedback for someone so hard to please.

    In my opinion this is still NM because nearly every record that has been removed from the sleeve will get micro scratches..
     
  12. Strat-Mangler

    Strat-Mangler Personal Survival Daily Record-Breaker

    Location:
    Toronto
    Did you listen to it? If you don't hear the scratches in the sound, it's still NM. Otherwise, it just looks it.

    I agree the buyer was being ridiculous. Besides, questions should be asked before a sale. Not after.
     
  13. 12" 45rpm

    12" 45rpm Forum Resident

    Location:
    New York City
    Yes, I did play it and the micro scratches are not audible. I guess I should be clearer in my descriptions that the gradings are play-graded, not visual..
     
    Strat-Mangler likes this.
  14. Strat-Mangler

    Strat-Mangler Personal Survival Daily Record-Breaker

    Location:
    Toronto
    That certainly helps. I have an Analogue Productions 45rpm The Doors album with one side where I stupidly dropped the spindle weight. There are 4 marks, some which are quite alarming but I've played this record a handful of times afterward and never encountered a single pop, click, or any other sound which shouldn't be there.

    I've added to the description that I've play-graded it and sounds NM in spite of the disturbing marks.
     
    12" 45rpm and GentleSenator like this.
  15. featheredfiend

    featheredfiend Forum Resident

    Location:
    Morris Plains, NJ
    Too many instances of the LP's arriving and being way below the Vinyl and Sleeve grades stated by the Seller...and I mean way below.

    When it comes to Used vinyl, I'm sticking to buying from people on this board (where I've yet to be disappointed) or from brick and mortar stores where I can visually inspect pieces before buying them.

    Anyone else have similar experiences with Discog Sellers, or am I just the only lucky one? :D
     
    Bassist likes this.
  16. TCP

    TCP Forum Resident

    Location:
    Winnipeg, MB
    Due to high shipping costs to Canada, I've only bought used records maybe 10-20 times, and I've never had a bad experience. The only bad experience I've had on Discogs was with a new record, which came severely warped and the seller was not helpful. Most of the used stuff I've bought is rare records I (probably) won't find in store and those records have always arrived as described.
     
    gfong likes this.
  17. pinkrudy

    pinkrudy Senior Member

    Yea ive had records graded NM or EX come in VG- condition. It's happened on Ebay too. I'm always careful to check the sellers feedback. it has to be 100%. But it still happens once in a while. Just a fact of online vinyl shopping.
     
  18. DannyG

    DannyG Forum Resident

    Trust me, you’re not the only one. Your experience sounds just like mine.
     
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  19. Synthfreek

    Synthfreek I’m a ray of sunshine & bastion of positivity

    EX is not even used on Discogs.
     
  20. sami

    sami Mono still rules

    Location:
    Down The Shore
    I've had a few misgraded records via Discogs, but have never had an issue getting the situation resolved by returning or just an outright refund. If you deal only with highly rated sellers, you will generally have fewer grading issues, and they'll stand behind their records. At least that's been my experience, both with Discogs and eBay.
     
    garrincha, ausgraeme, ndoheny and 5 others like this.
  21. pinkrudy

    pinkrudy Senior Member

    EX for ebay/NM for discogs
    edit:
    wait... in discogs there is a comment section where you can add additional info on your record and ive seen many sellers use the EX term.
     
    ptijerm likes this.
  22. Brian Barker

    Brian Barker "No matter where you go, there you are"

    I've always been very cautious about my orders. If I see something I want, I check the sellers feedback in addition to their number of sales. I've only a couple of orders out of 47 dating back 4 years that had a problem (luckily the sellers were always great about taking care of issues). I'm sure being cautious has saved me some headaches.
     
    greelywinger likes this.
  23. funknik

    funknik He who feels it.

    Location:
    Gorham, ME, USA
    When I first started buying vinyl from Discogs and eBay about 7 years ago, I was constantly disappointed and getting increasingly frustrated. I quickly learned how to spot the good sellers and have had extremely good experiences since.
     
  24. vinylontubes

    vinylontubes Forum Resident

    Location:
    Katy, TX
    I just don't buy NM. I've gotten good results from Discogs. But, Discogs isn't ever the seller. So, I wouldn't put a blanket statement across the entire marketplace. But, most of my purchase have been for VG+. And often they are close to NM. While eBay is a bit more upfront as there are always photos, but, can you really tell if grading is accurate from a photo? There are a good number of sellers that I wouldn't hesitate to do business with again at both Discogs and eBay. But, I really usually buy from a seller based on history at Discogs. If I purchase from there, it's because, I can't get it anywhere else. I'm usually looking for a very specific pressing. While I'll usually add an item from a seller because, shipping is usually cheap for add-ons, there is little chance I'll ever buy from them again. I think it's Discogs is fine, if you aren't chasing down NM. I would only buy NM if were priced better than VG+ offerings. In which case, if it's VG+, I'm fine with it. I still got a better price.
     
    plentyofjamjars67 and Ludger like this.
  25. Timeless Classics

    Timeless Classics Senior Member

    Location:
    USA
    I always contact the seller prior to purchasing anything (regardless of the grade) and ask to double check to see if there are any visible marks at all when examining the record under bright light and different angles. The good sellers will answer and oblige and the bad sellers usually never answer back or will let you know if they see anything. Even if they are wrong, you can send it back and say it wasn't as described. Always best to get as much info before purchasing. Not full proof, but one more measure to take.
     
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