Just wanted to share a really positive brick&mortar experience I had this past week at A/V Therapy in Nashua, NH. I used the "Contact Us" form on their website; with most retailers this usually results in no response. I wrote to ask if they had any stock of the outgoing Parasound HINTO. Mark replied to me with a lengthy email and said they have a demo but other customers have first refusal. He added me to a list and then arranged for me to take it home when nobody bought it. I also inquired about and brought home several pairs of speakers. Ultimately I decided that the HINTO was not for me, and that my current speakers were still making me happy. I ended up buying a measly, inexpensive pair of stands but they did not display any outward signs of frustration over losing a larger sale. Both Mark and John were friendly, accommodating, and all around great to meet and deal with. Mark wrote me several lengthy emails, and John even gave my friend a record! I definitely can highly recommend them, and will certainly be going back again.