Am I Being a Karen? Opinions Wanted

Discussion in 'Marketplace Discussions' started by ROFLnaked, Aug 16, 2021.

  1. ROFLnaked

    ROFLnaked Forum Resident Thread Starter

    Location:
    California
    Hello--

    One week ago today, I placed an order for merchandise through a UK-based fashion retailer. It occurred to me today that I hadn't received a shipping notification, so I signed onto the company's website to investigate. Upon signing into my account, I discovered that 1) the item I purchased 1 week ago is now on sale for 25% less than I paid, and 2) this item I purchased last week was showing as not having shipped out to me yet.

    It turns out that this company has no telephone nor email contact, but just a live online chat option. After waiting in the "queue" for about 10 minutes, it was my turn. The rep told me that the item was being prepared for shipment, and is slated to be sent off to me this week. Seeing as the item I purchased a full week ago hadn't even left their facility, I inquired about having the current 25% discount applied to my purchase retroactively, but I was denied. My next question was to request an order cancellation, and I would simply make the purchase again at the 25% discounted rate.

    No can do. The company policy is that cancellations cannot be made after the order has been placed. Company policy is that I may return the item once it arrives here, less shipping.

    What say you, SH brethren? Am I expecting too much on this one? The amount of money I'd save isn't going to affect my life, but I find it a strange sense of customer service-or lack thereof--to refuse a request to apply the currently-advertised discount on an item I purchased a week ago that is still sitting in their warehouse.

    Thank you...
     
    Dave and MrSka57 like this.
  2. Without knowing the price point, you might consider refusing delivery and it will get sent back to them on their dime.
     
    Dave likes this.
  3. AudioPhil

    AudioPhil Grump

    Location:
    Europe
  4. kwadguy

    kwadguy Senior Member

    Location:
    Cambridge, MA
    A) Buyer is in the USA. Rules may not apply to buyers outside of the UK.
    B) No indication that a seller needs to pay return shipping on a canceled order

    Good customer service would dictate matching a 25% price change for an item that had not yet shipped. But the buyer may well get hosed here.
     
    Dave and Blue Devil like this.
  5. MrSka57

    MrSka57 Forum Resident

    Location:
    Syracuse, New York
    I'd eat the difference and never do business with them again.
    Also might warn others of the quality of their customer service.
     
    Shawn, Gene Parmesan and sharedon like this.
  6. zphage

    zphage genre fluid

    Location:
    here
    Cancel through your credit card, walk away.
     
    quicksrt, Dave and audiomixer like this.
  7. action pact

    action pact Music Omnivore

    Seconded.

    There is no reasonable explanation for a retailer to not be able to cancel or modify an order that has not been fulfilled yet.

    And no, you are not being a "karen."
     
    AaronW and zphage like this.
  8. AudioPhil

    AudioPhil Grump

    Location:
    Europe
    you can cancel the order up to 14 days after delivery without giving a reason
     
  9. kwadguy

    kwadguy Senior Member

    Location:
    Cambridge, MA
    Again, those rules may not apply to non-EU purchasers and there is nothing that says that the seller is responsible for return shipping. Just that they must accept the return.
     
    Blue Devil likes this.
  10. cdash99

    cdash99 Forum Resident

    Location:
    Mass
    As a point of information, those of us with family members named Karen refer to this class as Beckys.

    And no, you are not a Becky.

    I echo the earlier comment that you should eat the 25% and not do business with them again or, if you otherwise like their products and service, wait for the next sale.
     

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