Discussion in 'Coupons, Discounts & Sales' started by Jimmy Agates, Sep 20, 2018.
Very lucky - nice move.
That's the way to do it right.
It depends on who you encounter.
With my Gentle Giant box set, the first guy said he couldn't do anything better than 20% refund and had to get a supervisor.
No contact from supervisor, so the next guy I contacted refunded the whole lot and told me to keep the massive box set.
I got the refund email a few days later, and the reason was something completely different than what I raised.
Yeah there is no hard and fast rule with them - they want whaetver is most expedient, and the least effort for them.
as someone else says I think this only applies to the vinyl set
Sadly not - I went back on their site and it's now saying that the CD set is too heavy to ship to Australia as well, whereas it didn't when I pre-ordered and they haven't contacted me to cancel. Considering the good price, I'll wait and see what happens.
What sort of delivery time are we getting from ImportCDs generally for in stock stuff?
No idea - I haven't received anything from them post COVID.
As I suspected, so I haven't ordered anything.
OK thats interesting. I also ordered from there and have had some heavy stuff shipped previously. Anyway I'll keep my order active and see what happens around release date...
I just emailed them asking if my order will be honored come release date
Let us know what they say!
Absolutely. I placed an AmazonAU order as a safegaurd. Just gotta make sure I cancel it in time if need be.
Got a response tonight on my 4LP set that was mangled...
I'm Rxxxx from Amazon Singapore Customer Service.
I'm sorry to know that you are facing the inconvenience regarding the item "XXx 4LP set" you have received in such a condition for the Order ID: xxxx-xxxxx-xxxxx-xxx
I completely understand how annoying the situation can be when something like this occurs.This is not a kind of service that Amazon intends to provide.
As much I'd love to help we currently do not have an option for replacement.In order to help you I've requested a refund of AU$ 55.61 to your original payment method. You'll see the refund on your credit card statement in the next 2-10 business days.
No need to return the item you are welcome to keep it or donate it as per your convenience.
Thank you for highlighting this. I have forwarded this issue to our relevant team, they will look into this and sort it out so that other customers won't face the same issue.
I appreciate the time you have taken to contact us.
Rest assured I've issued the refund of AU$ 55.61 to your original payment method and No need to return the item.
Should there be any further questions or concerns, please get in touch with us and we will be happy to help.
Thank you for giving me an opportunity to assist you. Take care.
Neil Young & Crazy Horse
Greendale CD + DVD
Ghost of Download / Greatest Hits Redux 2x CD
Alan Parsons Project
Tales Of Mystery And Imagination Super Deluxe 2x LP (45rpm), 3x CD + Blu Ray (5.1)
Got a generic reply not even addressing the quaestion I asked :-/
Thank you for contacting ImportCDs!
Our records indicate that your item is preordered and expected to be released on 09/25/2020.
The item will ship as soon as it becomes available.
Please note that availability dates are supplied by the manufacturer or distributor of the product and are subject to change without notice.
SS – ImportCDs Customer Service Support
They haven’t said no, so it must be a big ‘yes’ !
S/T Fleetwood Mac Super Deluxe LP CDs + DVD
Imaging The Ultimate Collection 4x CD + 2x Blu Ray
Live At Pompeii Super Deluxe Box 2x CD + 2x Blu Ray (includes a bunch of documentaries including the BBC Wider Horizons documentary)
The House Of Love
House Of Love Super Deluxe 5x CD
Master Of Puppets Deluxe 3x CD
Original Sun Albums 1957 - 1962 8xCD box
Separate names with a comma.