Amazon packaging.

Discussion in 'Marketplace Discussions' started by Diorama, Nov 29, 2017.

  1. From their site ( under customer service ) :

    • How much does it cost to ship to my country?
      We base the shipping amount on the actual weight of your order. We have discounted rates through FedEx and UPS so we can compare shipping costs and find the best rate.

      We advise placing your order online and in the "Special Shipping Instructions" asking to have the shipping amounts emailed PRIOR to charging your card. This is the easiest and most effective way to learn the shipping amount.

  2. Diorama

    Diorama Forum Resident Thread Starter

    mmm could be something to look into.
    Myke likes this.
  3. eelkiller

    eelkiller One of the great unwashed.

    Northern Ontario
    Get a quote first and make sure you are sitting down when it arrives. They have great releases but their shipping rates are very high for us foreigners.
  4. noname74

    noname74 Allegedly Canadian

    I use Elusive Disc for audiophile purchases...they pack well and offer free shipping in the US over $99 and for us foreigners they will rebate us the value of US shipping. I recently ordered 4 SACDs which came to $14 shipping...they refunded me $6 of it the next morning as that's what it would have cost to ship it in the US. $8 shipping for 4 SACDs from the US is extremely reasonable.
    eelkiller likes this.
  5. eelkiller

    eelkiller One of the great unwashed.

    Northern Ontario
    That is very good, I will remember that should the an obstruction be built between the twin Saults.
  6. Say wha ?
  7. Andy Pandy

    Andy Pandy Forum Resident

    Brussels, Belgium
    For the second time this year I received an LP from Amazon France packaged only in a plastic bag without any filling. Luckily it was still quite ok, but I would like to comment upon to Amazon. But how do I send feedback to Amazon without asking for a return? Anybody knows?

  8. sunking101

    sunking101 Forum Resident

    Yorkshire, England
    That's criminal!
    Andy Pandy likes this.
  9. chromium

    chromium The power of the riff compels me.

    Actually the album pictured was sent to me from while I was in the US, they told me just to keep it and refunded my money as it was the last in stock.
    I did get a Bob Dylan box set sent without any cardboard box or protection, just an address sticker slapped on the box itself from Amazon Germany. When I phoned them, they told me to send it back and I would get a refund.
    The conversation turned quite comical/vitriolic (on my part) when I asked them how I was supposed to send it back as I had no original packaging. Customer service asked me if I didn't have a box of my own, I said sure...but it's going to cost you €5.00 if I have to pay for and use my own box. The operator clearly didn't know how to handle this, so it was kicked upstairs. They called me back within 5 minutes, totally different chap, had to explain the whole situation again and he told me he wasn't allowed to give me €5.00 for the box, not even in credit, that he just was allowed to refund me for my purchase, AFTER they received the damaged article back.
    When I told them that this left me only one option and that was to send the box back, totally unprotected just like it arrived which would probably do even more damage (it was a €80+ purchase) basically thrashing it, they told me that was the policy o_O

    I would call up customer service, or have them call you on their dime, there is an option for that well hidden on the site. And rate the transaction one star with ample comment.
  10. LostArkitekt

    LostArkitekt Active Member

    Chicago, IL
    I ordered an LP yesterday through AmazonPrime. We'll see how it shows up. Uggh. I've already sent two albums back to Pop Market (on Discogs) that had pressing issues. I don't want to have to send stuff back to Amazon for bad packaging.
  11. LostArkitekt

    LostArkitekt Active Member

    Chicago, IL
    So, I got the album I was referring to yesterday. I ordered it with another item, and they both came in one box with the LP in a separate album mailer. Packed perfectly. However, the very outer (raised) area of the lead-in looked like it was gnawed on by a wolverine. Since the album was perfectly packaged and sealed, I'm assuming it came from the pressing plant that way. Worst quality control I've ever seen.
  12. Tjazz

    Tjazz Music is my Mistress

    How do you complain to Amazon about their packaging?
  13. Electric

    Electric The Medium is the Massage

    Phone them or email them through their web site.
  14. sharedon

    sharedon Forum Zonophone

    My wife was just handed a completely empty box delivered from an Amazon truck! That’s an all-time low for us.
    Myke, PhantomStranger and Spitfire like this.
  15. Spitfire

    Spitfire Senior Member

    Pacific Northwest
    I've had an empty package delivered before.
  16. jason202

    jason202 Forum Resident

    Washington, D.C.
    Amazon just sent me an LP in this, with no other protection at all:
  17. misteranderson

    misteranderson Forum Resident

    englewood, nj
    And? Any damage?
  18. jason202

    jason202 Forum Resident

    Washington, D.C.
    Corners were all dinged, and the jacket was bent a bit. Could've been far worse, I suppose.

    Customer service gave me a 20% credit.
  19. misteranderson

    misteranderson Forum Resident

    englewood, nj

    They just don't care. If it's something fairly inexpensive, I'd probably just let it slide as long as the record's OK, but honestly, there's no excuse.

    I've ordered from Experience Hendrix, Radiohead (W.A.S.T.E.),, Barnes & Noble, and others, LPs and packaging arriving in perfect shape.

    No excuses for Amazon. I don't care how good they are with returns.
    PhantomStranger and MusicNBeer like this.
  20. Antenociticus

    Antenociticus Forum Resident

    I've had one of those too. It was a box set from I contacted them and they hot shotted a replacement to the US in 2 days!
    The last CD I ordered from came in a flimsly oversized envelope that offered no protection to the contents.
    Conversely the last few CDs I've received from Amazon sellers have been very well packed.
  21. Electric

    Electric The Medium is the Massage

    I might have mentioned this before, but one time I ordered some books and CDs from They lined the CDs around the box to protect the books so every CD was totally smashed to pieces. Got them replaced quick, but what a waste.
  22. Stan C

    Stan C Forum Resident

    I ordered many things from in the past and I don't usually ask for a partial refund if the item is damaged. The last time I wanted a partial refund for two banged up Classical box sets and they refused to give me a refund. They said I needed to show them pictured of the damaged item before they would give me a refund. I stated that I don't have a regular computer (I use the library computer and only have a land-line phone so I couldn't send any pictures. I have bought hundreds of items in the past and maybe ask for a partial refund around 5 percent at times. I did talk to a supervisor and after talking around 10 minutes I finally got a 10 percent discount. The normal is 20 percent. I got a email and a somewhat apologetic message saying it is rare when items get sent to you damaged. packing is never great and vinyl gets more protection but when they send heavy CD box sets in bubble wrapper they tend to get dinged about.
  23. Electric

    Electric The Medium is the Massage

    Absolutely untrue!
    George McClellan likes this.
  24. Of course it's not true, what would you expect them to say ? :laugh:
  25. Electric

    Electric The Medium is the Massage

    I'm just really shocked at how disconnected customer service is to the shipping side.

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