Firstly this may not be music related though many of us still buy LPs and CDs. I try to avoid Amazon though sometimes needs must.yesterday I ordered an LP,the last one in stock and today I received it.Packaging was a flimsy paper bag and needless to say the cover was in a bad shape I contacted Amazon and after a brief chat I was offered a full refund,when I asked about how I could return the record,I live 5 miles from one of their Distribution centres I was told I didn't have to and just keep it. Within minutes the money was in a Amazon account linked to me. Who takes the hit on this? Surely it must be open for abuse.