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Amazon shipping issues

Discussion in 'Marketplace Discussions' started by Derrell Gore, Aug 19, 2020.

  1. Dennis Metz

    Dennis Metz Born In A Motor City!

    Location:
    Fonthill, Ontario
  2. Myke

    Myke Listening

    I'm not going to *Like* that @Dennis Metz , but it is exactly why I stopped buying vinyl from them a very, very long time ago.
     
  3. Dennis Metz

    Dennis Metz Born In A Motor City!

    Location:
    Fonthill, Ontario
    I’ve purchased thousands of LPs and CDs from Amazon over the years and this is a first.
     
  4. Myke

    Myke Listening

    When those types of photos started appearing here nearly 10 years ago is when I stopped. Life already has enough PITA, receiving my entertainment shouldn't be one of them.
     
  5. Derrell Gore

    Derrell Gore Well-Known Member Thread Starter

    Location:
    Texarkana. Tx
    ...and they just told me last week twice...this would never happen again....all their distribution centers had been told not to do this again...right!!!
     
  6. Derrell Gore

    Derrell Gore Well-Known Member Thread Starter

    Location:
    Texarkana. Tx
    Please email jeff@amazon.com...and bitch about it....you will at least get a $35 gift card.
     
    ScramMan2 likes this.
  7. eddiel

    eddiel Forum Resident

    Location:
    Toronto, Canada
    I think you can avoid this by marking as a gift.

    I noticed at least one bent corner in your photo. Any other damage?
     
  8. Dennis Metz

    Dennis Metz Born In A Motor City!

    Location:
    Fonthill, Ontario
    Other than some creasing on the sleeve it was okay. I’m used to Amazon over packing LPs
     
    eddiel likes this.
  9. ScramMan2

    ScramMan2 Forum Resident

    Location:
    Portland OR
    You got lucky! Here is the latest on using the email jeff@amazon.com:

    Seller emails sent to Jeff Bezos at jeff@amazon.com are not read or acted upon as a matter of Amazon policy. The seller emails are used to create tickets for seller support. Sellers escalated issues just get ping ponged back to seller support.

    Once seller support case is created from the email, an official looking person with the title “executive relations” will be assigned to the case. The title is nothing more than a title used to make the case look official and as if it has been escalated to Jeff’s team. Very deceptive on the part of Amazon. Sellers are mislead daily by this Amazon “inside trick”. The “executive relations” person is just a low level line manager, within seller support, who is the “boss” of the “person” originally on your case. Don’t be fooled in the future by the title “executive relations” and know your email sent to Bezos has just been bounced back to seller support to handle. Seller will continued to encounter the endless loop of “non-seller” support and having to explain the same details multiple times.

    The info addresses seller issues, I would think that buyer issues are handled in the same fashion. Jeff doesn't see a thing.
     
    zoltan2357 likes this.
  10. ScramMan2

    ScramMan2 Forum Resident

    Location:
    Portland OR
    I just had an unusually quick refund from Amazon. I got a CD that had a crack in the jewel case, nothing unusual about that the way they pack in a flimsy bubble mailer. I started a return, and chose to drop at a local Whole Foods. Instead of the usual ship back to Amazon label they gave me a QR code and I took a picture of the code and gave it to the clerk at the drop, unpacked. She scanned the code. I got an email that they had accepted the return and gave me the full refund at that time. Nice not having to wait a week until they got around to it.
     
  11. chazz101s

    chazz101s Forum Resident

    @ScramMan2,

    Yes, agreed x2 that the Whole Foods dropoff for Amazon returns reduces the friction in what is a less-than-pleasant task.

    Nice innovation on the part of the big A.
     
  12. ScramMan2

    ScramMan2 Forum Resident

    Location:
    Portland OR
    You can also use Kohl's for the same thing if you have one of those near you.
     
  13. chazz101s

    chazz101s Forum Resident

    Maybe I knew that (Whole Foods = way more convenient to me), but thanks for the reminder about Kohl's too.
     
    ScramMan2 likes this.
  14. JorgeGvb

    JorgeGvb Forum Resident

    Location:
    Virginia Beach
    I received an LP this week in a different type of mailer for Amazon than I have received over the last couple years. This one is a rather cheap and thin, so the LP sleeve has multiple creases. I am rather disappointed. I am debating asking for a discount or sending it back. No faith in asking for a replacement, since they will likely use the same type of mailer.
     
  15. ScramMan2

    ScramMan2 Forum Resident

    Location:
    Portland OR
    Send it back as damaged and get a refund.
     
    JorgeGvb likes this.
  16. SammyJoe

    SammyJoe Up The Irons!

    Location:
    Finland
  17. R. Totale

    R. Totale The Voice of Reason

    Doesn't matter to me who saw it. When I had an issue as a seller I sent it to the jeff address and it got handled, which was not the case when I tried the phone tree.
     

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