Amazon shipping music box sets without a cardboard box!

Discussion in 'Marketplace Discussions' started by strat95, Nov 12, 2018.

  1. strat95

    strat95 Forum Resident Thread Starter

    Location:
    Toronto
    Here is the lower right corner at the bottom of the box, the product is visible inside unprotected.
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    Here is the lower left corner at the bottom of the box.
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    Here is the lower left corner with some pressure applied on the top of the box as it probably had something heavy put on top.
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    Ironically, the upper left corner, protected with paper, had the least damage. However box set 11 and 12 were completely free to slop around in the vacant space and damage corners.

    Finally, the box was punctured on the right side towards the bottom.
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    Here is the front cover of Bootleg 10, damage caused by the puncture, cover totally gouged out.
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    Unbelievable!!
     
  2. George P

    George P Smellin' Like A Rose

    Location:
    NYC
    Man, that sucks! For once, amazon uses a box but fails place the contents inside to protect from corner bumps.

    By the way, I order my supplements from them and when they ship me glass bottles of vitamins they pack them so well you could drive a car over the box and the bottles would be fine. So they know how to pack correctly, they just seem to value a $9 bottle of vitamin C over a $120 box set. Boggles the mind.
     
    Dave likes this.
  3. strat95

    strat95 Forum Resident Thread Starter

    Location:
    Toronto
    Hopefully documenting something like this with photos may push a change in amazon's shipping logistics, wishful thinking on my part.

    Perhaps if we all:
    1. post about our negative shipping experiences with photos to document amazon's ill choices
    2. return all damaged goods back to amazon
    3. boast about competitors' superior shipping methods and share who they are even though they may charge a bit more

    we can force some change.

    Nothing is more powerful than the human collective.

    Right now I would be willing to pay a bit more to a competitor knowing they will take proper care of shipping product and show respect to their customers' product.

    Taking the time to deal with amazon's poor logistic choices geared only for profit and having to waste my time boxing, printing labels, taking product to the post office, in the hopes of getting a replacement shipped with more care seems to be a win/lose relationship where amazon is pushing for the win and customers are forced to lose. Amazon is essentially saying "We don't give a f*** about our customers". My wasted time and hassle is not worth the price saving.

    As for the glass bottles of vitamins being packed so well, if one had to fathom a guess, the liability for a customer getting cut on broken glass is motivation for that.

    One layer of large bubble wrap around each box set would have likely prevented much of the damage.
     
    steelydanguy likes this.
  4. strat95

    strat95 Forum Resident Thread Starter

    Location:
    Toronto
    The saga continues...

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    As the pictures show, the replacement Dylan Box Sets were shipped just in a plastic bag. Although one of the sets was put in a bubble wrap sleeve, no surprise as it was still damaged.

    What's amazing is this is the service one receives from amazon after a complaint is made!
     

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