Back To The Future DVD set

What is the situation with this set? What is meant by misframing? AKA raised this issue on the DSOTM defect thread.

 

Grant,

This thread on DVDFile.com's message boards will answer your questions (scroll half-way down on the page I've linked you to).

http://www.dvdfile.com/interactive/forum/showthread.php?s=&threadid=26076

 

Here's another link to The Digital Bits website.

They explain the problem and how to get the replacements.

 

And then there is this 32 page (and counting) thread at the Home Theater Forum that's been stuck to the top of the Software Forum thread list since it started last December.

Joel

 

I forgot about this... When you call the number, they send you a prepaid shipping return envelope. Not bad!

 

I need to do this. Thanks for the reminder. Luckily I live in Dallas, so turn-around time and chances for anything getting lost in transit should be minimized.

 

I just called the number. Very funny, as they operator just reads off a script about the problem. They do make an error claiming the framing problems does not affect the widescreen releases, when they really mean it doesn't affect the fullscreen versions! No matter, I just listened to the ramble and gave my info.

 

Shoot...I've heard about the defect and have purposely avoided buying the set in the hope that I won't have to go through that hassle. Seems to be another Univer$al cost-cuttin measure--replace it only if someone complains, and let everyone else buy up the rest.

If they would at least have some kind of indicator on the outside of the package (a date code) so we know if we need to replace them or not, it would help.

Oh well...

 

They will. Look around the barcode on the back for v2.0. I wouldn't start looking until about May.

 

The operator rattled off a 2 minute long ramble in such monotone I forgot what she said! Gave her the info and was done with it..now the months of waiting for the whole process to be completed!

 

Hey, that's cool. I'm in no rush to get it...worth waiting for the correct version IMHO.

"Safe now! Everything's lead lined."

 

It took longer for the free Universal envelope to come than for the fulfillment house to process my replacements. They are shipped from Dallas, so I'm going to bet you'll have your discs in 2-3 weeks, based upon the performance of the US mail service more than anything.

 

I've been looking off and on for this newer barcode tag since about late March. The Best Buys and Circuit Citys appear to still have quite a bit of the original stock to move.

 

My return envelope was lightening FAST! 3 day's from my initial phone call...Hopefully the exchange will be that quick..

 

I got my return envelopes within a few days after the phone call. My replacements came in the mail just before Easter weekend--very fast indeed.

 

Nice job Ken...Thanks!


P.S....
Ken, Do you know if there is a toll free number here in the US for customer service?.. Vince lists a non toll free number for customer service....
Thanks...

 

I still haven't found any version 2.0 BTTF discs. I'm wondering if I should stop looking and just get the replacements.

 

Still waiting for my replacements....

 

Why would you give me the same number that you previously posted? Clever...This number is NOT CUSTOMER SERVICE, I'm looking for Universals Customer Service phone number to check if they received my return yet...The above is a telemarketing company that have no info other than to take your name and mail you a return envelope for your DVD's...They don't have any further info and can't even produce Universals Customer Service Number...Amazing..ANYONE ELSE HAVE THE NEEDED PHONE NUMBER...Thanks.

 

Michael, Lee Marketing is the firm who handles all of the processing and shipping of the replacement discs. Universal is completely out of the loop at this point.

 

I called the above number and they said they have no way of telling if they received my return??? They don't keep a database ? Doesn't make sense?