Hi! first time poster on stevehoffman and looking for a little help with the setup of a new clearaudio concept black with satisfy tonearm and concept v2 cart. Context: I picked this up used locally. I got it from a local dealer as a demo unit with reportedly low hours. The dealer himself does not have any expertise in TT setup and never ran the unit himself - he acquired it second hand from a shop that closed where he knew the owner (who supposedly took very good care of the gear). Context important because the unit should still have the original factory setup from clearaudio with limited hours on it as far as we know… Issue: the tonearm lift is not doing its job. In the raised position it does not make contact with the tonearm - raising / lowering it has no affect on stylus pressure. (It is always touching the record). The only place I do get some contact is when the tonearm is off the platter and over to the side (stylus will descend below height of TT platter when lift is deactivated). There is no reason to assume any adjustments have been made to the setup and I’ve checked that the tracking force is in line with original spec (2.2g for the concept v2) and the TT platter is level. To the eye the tonearm already looks parallel with the platter but the only think I can think to do is increase the height of the arm via the VTA adjustment. It doesn’t seem that would have the desired effect of returning proper function of the lift but am I missing something else?? Is there something wrong with the alignment or do I need to make some small adjustments? Why would this need to be adjusted in the first place if the unit has relatively low hours / use and the cart has never been changed? Last note: the dealer seems reasonable so if I need to return it because there is actually an issue he may be open to it. I want to avoid hacking anything up beyond basic adjustments so there’s no potential that I’ve actually done some damage myself. thanks for your thoughts!