This is probably a long shot, but I purchased a Cocktail Audio X14 from April of '19. Great piece of gear to add to my audio setup; granted, it didn't get much use for the last 10 months as I wasn't working and sheltering at home during these crazy times and my audio setup was in my work apartment two states away. Have used it sparingly since returning this month and a problem has reared its ugly head. Upon turning on the X14, it simply cuts off and reboots over and over in an endless loop. I opened it up and removed the hard drive I installed inside, thinking maybe the drive was the culprit but no such luck. Any suggestions or ideas - can't find a product-specific message board anywhere that might have some other enthusiasts and their tech support leaves something to be desired. Thanks!