PLEASE READ! I thought it was high-time that I opened this opinion poll about how people feel about DeAgostini and their Customer Service department, as I collected all the issues of the Beatles Collection and some of the Jazz At 33 LPs. I had this in mind some months ago and wanted to do it after the Beatles Collection ended and give it enough time (in my estimation) for every subscriber to receive all their free gifts and any replacement records they were awaiting. Creating this thread is NOT intended to 'knock' them in any way - I must make that clear!!! Subscriber or not - this applies to all, so please vote so I/we/they can get a clear picture. Thank you! The reason being that I do so is that the two dedicated threads on these fortnightly publications (I am dealing with the ones sold in the UK and Ireland here) have had many, many posts from people who were very happy with the overall quality of the records themselves, yet whenever they had to contact DeAgostini by email or phone, they became very... annoyed... is the best word I can find... with how their problems were attended to. Anything I needed to get in touch with them for has now been resolved, happily but are there still those who have not had it so good? Hopefully then, this might - just MIGHT in some small way, help them improve their 'services.' I've had an email survey sent from them on two occasions and have filled that in with replies that I thought would be *guaranteed* to illicit a response (nothing naughty, I hasten to add... ) but it appears to me as if it's not been taken notice of at all. On the other hand... how are we to know if the ones who have had problem after problem with them for example, sending the wrong replacements time after time are just the vocal minority? The only way to gauge this is ask people to vote and tell us if they were ultimately happy with everything - although I know the Jazz series has not yet ended; whereas the Beatles one finished at the start of this year. I have read at least one poster saying they had to contact them more than once and they sorted everything brilliantly. But like the saying goes - 'Give good service and one person will tell a friend... give bad service and they will tell ten." Or something to that effect. After the poll closes in a month, I will contact them via email and let them see them the results of the poll. I put the last option into the poll, just because I'm interested to see how many vote that way... Anything to add? Fire away. And... Cheers! Ian.