Discogs experiences-postive and negative*

Discussion in 'Marketplace Discussions' started by ROFLnaked, Oct 17, 2015.

  1. no.nine

    no.nine (not his real name)

    Location:
    NYC
    @Giorgio,

    Further, Paypal will probably want you to return the LP to the seller in order to receive a refund. See if Paypal offers their return shipping coverage service in Italy; this will be a helpful service if the return shipping cost is expensive, since it's almost guaranteed that the seller won't cover it.

    I believe you have a 90 day window to leave feedback on Discogs, but double check to make sure. Also, it's not really a good idea to threaten negative feedback, because that can be considered "feedback extortion". I'm not sure if this is exclusively an ebay thing, but such threats have been used to challenge negative feedback and get it removed. I'm not 100% sure if Discogs also takes it into account if the seller contacts them, but they might, so it's best avoided.
     
    Giorgio and Dave like this.
  2. Dave

    Dave Esoteric Audio Research Specialistâ„¢

    Location:
    Greater Vancouver
    :agree: Open the case then return it with tracked and signed for shipping to prove to Paypal that you did return it should you need to request compensation. This way you're completely covered. Also keep in mind that he can give the seller some time due to Paypal's 180 day return window.
     
    Giorgio likes this.
  3. Giorgio

    Giorgio Forum Resident

    Location:
    Varese Italy
    Eh..also a "feedback extortion" exist? :doh: Ok, I will try to stay calm in the next messages :D

    I have to send back the LP without receive a feedback...an agreement... from him?

    Anyway, yes, the way by PayPal should be the good one. I will give him a few more days and then proceed like this.

    Thanks Guys!
     
    Dave likes this.
  4. no.nine

    no.nine (not his real name)

    Location:
    NYC
    I don't mean to answer for Dave, but yes, it's best to try getting an agreement from the seller. If he refuses, or he's unresponsive, Paypal would be the next step. You COULD just start with Paypal, especially since the seller is ALREADY being unresponsive, but one last try can't hurt.

    Trying to work things out with the seller is the best way to make your negative feedback stick (should you decide to leave it, that is). When Discogs sees you made an honest attempt to work things out, that will count in your favor. If you do leave a neg, state the facts in a calm, professional manner. If you get nasty or personal, that could also count against you if Discogs is asked to remove it.
     
    Giorgio and Dave like this.
  5. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    you really should always start out with paypal if that's how you paid. they won't cover you if you don't play by their game.
     
    Giorgio likes this.
  6. no.nine

    no.nine (not his real name)

    Location:
    NYC
    Trying to come to an acceptable resolution with the seller first before involving Paypal doesn't break any of their rules. As a buyer, I've always contacted the seller first when I've had an issue, and it hasn't hurt me in the cases where I had to escalate via Paypal.
     
    Harvey Rickenbacker, Giorgio and Dave like this.
  7. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    yes, i apologize. what i actually meant was that the return itself should be initiated through paypal.
     
    Strat-Mangler and Giorgio like this.
  8. no.nine

    no.nine (not his real name)

    Location:
    NYC
    Well, that's a judgment call. I like to give the seller the benefit of the doubt, not to mention the courtesy, of giving them the chance to make things right first. I don't want to hit them with an instant, unspoken threat of Paypal strong arming a refund out of them. That just feels rude to me. If things go south, then I go that route without hesitation or apology, but I'd rather not. And I've found my approach usually works fine.

    But if someone prefers to involve Paypal as their first response, there isn't really anything wrong with that. As I said, a judgment call.
     
    Strat-Mangler, Giorgio and Dave like this.
  9. Mirrorblade.1

    Mirrorblade.1 Forum Resident

    There's nothing I want from them too expensive mostly euro sellers which is ok but shipping is so high.
     

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