Discogs..... How long would you expect?

Discussion in 'Marketplace Discussions' started by bettsaj, Apr 10, 2019.

  1. Vaughan

    Vaughan Forum Resident

    Essex, UK
    Not a complaint, just an observation.

    My latest purchase from Discogs was a box set from a seller in Turkey. Man, it seems as though post from Turkey takes forever. I guess, given the current state of the region, it's to be expected - but waiting over a week for the item to (it has tracking) to leave the country is brutal. I paid €35 for shipping, so had hopes of better. Not the sellers fault, but it's worth noting that it's worth considering just where the seller is.
  2. bettsaj

    bettsaj “I'm in competition with myself and I'm losing.” Thread Starter

    It took 3 1/2 weeks but it eventually arrived
    tmtomh and Pop_Zeus like this.
  3. John Buchanan

    John Buchanan I'm just a headphone kinda guy.

    I has a seller that missed my request for an invoice on Discogs. Waited about a week, then used the "Seller not responding" method. He responded the next day with profuse apologies. Sometimes they miss stuff, sometimes life gets in the way.
    tmtomh and RockAddict like this.
  4. greelywinger

    greelywinger That T-Rex Guy

    Dayton, Ohio USA
    I usually stick to the same sellers on Discogs.
    I know how fast or slow each one is.
    Doesn't really bother me if it's about 7 days from me placing the order until it's shipped.
    This includes invoice sent & my response.
    You can't expect everybody to do an automatic invoice and ship the next day.


    RockAddict likes this.
  5. Spitfire

    Spitfire Senior Member

    Pacific Northwest
    I've filed my first Seller Not Responding to Discogs as my seller has not responded to any inquiries after I paid them 2 weeks ago. Anybody else ever do this? Discogs says they will suspend their account if I don't hear from them in 4 days. I guess I will have to deal with Paypal for a refund if I don't hear anything.
    tmtomh likes this.
  6. MYKE

    MYKE Analog Upstairs, Digital Downstairs

    Sounds like he dropped dead. :laugh: Best of luck, Don.
    Spitfire likes this.
  7. Spitfire

    Spitfire Senior Member

    Pacific Northwest
    You never know do you? Stuff does happen.
    Bobsblkwax and MYKE like this.
  8. InStepWithTheStars

    InStepWithTheStars It's a miracle, let it alter you

    I believe Discogs only suspends your seller privileges if you don't respond in that window, not the account totally. But that is definitely a good way to motivate people.

    It wasn't Discogs, but I did have an issue where I used something similar. Ordered a CD from a band's website, it got marked as "payment received, awaiting shipment" in late July and that was that. The "contact if there's a problem" email provided was the band's official email, so I sent one about three months later... no response. Finally, in November, I filed a PayPal claim, got a response from a totally different email, and had the CD within the week. Later on, I discovered that the person in charge of the band's merch mailing had been laid off in a downsizing at the distributor and never even saw the email (the distributor had no problem taking my money, though).

    That's not really relevant to the situation, but it does go to show that people will act if there are consequences presented to them. Even though, in my instance, the poor dude didn't know about it and for all I know could have had to send me his own personal (sealed) copy to keep PayPal from coming after him.
    tmtomh likes this.
  9. Spitfire

    Spitfire Senior Member

    Pacific Northwest
    They suspended the seller's account. For some reason Discogs sent me 38 e-mails to notify me of this!
    tmtomh likes this.
  10. tmtomh

    tmtomh Forum Resident

    Just to echo a couple of other comments, filing a Seller Not Responding notice on Discogs definitely works. It's also very helpful in avoiding drama and uncertainty: discogs has set the 4-day rule, and the entire point of a rule like that is that it relieves the buyer (and the seller, I suppose) of the burden of having to argue about what's reasonable. If the seller doesn't want to get their privileges suspended, they'll respond within 4 days. Simple and easy.
  11. andrewskyDE

    andrewskyDE Island Owner

    New Zack Island
    Nice!... Well, interesting. He must've seen this thread here.^^
  12. Spitfire

    Spitfire Senior Member

    Pacific Northwest
    Well on the day his Discogs account got suspended I finally hear from the seller. Says he moved and then ended up in the hospital for a week. Don't really know if that really happened but it doesn't matter as I got my CD today.
    Strat-Mangler and Quark1134 like this.
  13. Harry Krishner

    Harry Krishner Forum Resident

    I put an order in 28 days ago. when I complained to him, the dude said "patience is a virtue" Then he gave me a negative review and dropped me below buyer status!
    Not to mention that I requested my tracking number a half dozen times to no avail! Luckily I have one record in my shopping cart that with after I purchase, will put me above the required 80% in order to purchase there. Oh and we both live in Canada!!
  14. Vaughan

    Vaughan Forum Resident

    Essex, UK
    Since you paid for a tracking number, and he's not given it to you, I'd imagine there's some kind of appeals process? I didn't know there was an 80% limit of any kind though - do you have a small number of reviews, or have you had a lot of troubles?

    On Canada - I tried to buy a CD from a Canadian seller just a few days ago. He messaged me saying he wouldn't be selling to me because I was in the UK, and parcels were taking 2 to 3 months to get here, and he'd had too many people complain - so now the UK was out. I was surprised, because the solution to this seems simple - put in your Sellers Terms that you'll only ship the UK tracked and expedited - then the buyer can decide to accept or not. I guess the guy had been burned though.
  15. GentleSenator

    GentleSenator what if

    Aloha, OR
    yeah just open a support request and they'll remove that negative feedback. if it's as you say, that seller behavior is against the rules.
  16. Dave

    Dave Esoteric Audio Research Specialist™

    Greater Vancouver
    :agree: Completely unacceptable. Did you pay the insane tracked Canada Post shipping price? Follow what @GentleSenator says anyways to get the unwarranted negative removed.

    This is the crux of selling on the web. Tracking from Canada is freaking :crazy: and will discourage a lot of buyers unfortunately. "You expect me to pay four times the price of the CD for shipping?!?! :wtf:" So you decide to go regular parcel and in comes the mega waiting game. I remember doing this with an Australian buyer last year and it took over 5 months for his CD to arrive. I did reassure him that if it got to be 6 months I would refund him though too so I was able to keep the Wolves at bay thankfully.
    Vaughan likes this.
  17. lazydawg58

    lazydawg58 Know enough to know how much I don't know

    Lillington NC
    I purchased a 45 from a German seller on discogs. He shipped in promptly but there is no tracking number. It has been 36 days now. How long does it usually take to get a package from Germany to the US? Should I be concerned? Is it sitting in customs with a dawg sniffing it each day? Should I expect a broken 45 if and when it finally arrives? It is an original North State Records, "I'm a Girl Watcher" from the O'Kaysions. I paid $38 including shipping for that sucker which is a whole lot for me to pay for a record. So it is a big deal to me.
  18. Echo

    Echo Forum Resident

    Normally 2 weeks (or even less), but it happened me - to even a fellow member here at SHTV - it was even more than 4 weeks for the arrival of a cd. No idea why. Customs?
    lazydawg58 likes this.

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