eBay buy going sideways...advice?

Discussion in 'Marketplace Discussions' started by head_unit, Jan 10, 2019.

  1. head_unit

    head_unit Forum Resident Thread Starter

    Location:
    Los Angeles CA USA
    For some help I gave him, a friend offered to buy me the Fleetwood Mac Rumours DVD-Audio disc :) (that I should have bought back in the day but didn't like an idiot).

    So I see one on eBay, didn't want to wait for auction, asked seller if they'd Buy It Now. Somewhat negatively phrased answer was like "oh...OK..." (Jeez buddy didn't know I was twisting your arm so much to send you money:rolleyes:). Envelope arrives...with a Queen A Night At The Opera DVD-A disc by mistake. Tell seller, seller apologizes, sounds stressed, uncle died, selling stuff off. I say
    "Ow! I remember my uncle passing away, and yes, a TON of VHS tapes, quad stereo equipment-even a reel-to-reel and quadraphonic tapes. Anyway no sweat, mistakes happen.
    Now the weird part is, when I got the Queen DVD-A, I looked and I swear it WAS in your items for sale. But I don't see it now. Check your SOLD items and see if maybe someone bought that-if they did, I can ship it directly to them.
    When you ship the Fleetwood Mac, just credit me however much that cost to ship and I'll send Queen back to your or to whatever buyer you tell me. "

    seller replies
    "i cant trust you to send item to another buyer , ( thats crazy ) -- you can return item too me , then i can refund you if item is still in good condition , - sorry buy thats all i can do -----------take it up with e-bay and they will force you to send item back to me for refund , or you can just keep the queen item and leave me alone , then some day , when im sure that you wont bother me , like in 5 weeks from now , then i can list the fleetwood mac for sale on e-bay , your making this a pain and i do not trust you"
    WOW, is it me or does that seem kinda harsh and/or paranoid?
    Anyway, should I just return the disc to buyer direct? Better to go through eBay? I was trying to be cool even though it is quite annoying to have to waste my time at the post office*...and annoying to not get the FM disc judging by the buyer's answer...and I definitely do not want to end up out my shipping $$$$. Frankly unless I get the other disc or he sends/credits me postage I doubt I want to send the disc at all.

    *I had typed "well, maybe this is light enough to send with stamps" but with this annoying attitude I guess I better get proof of shipping and some insurance.

    :(:confused::realmad:
     
  2. uzn007

    uzn007 Pack Rat

    Location:
    Baja Virginia
    The guy writes like he might be a little paranoid, but in this case, I have to agree with him. I would never agree to let a buyer send an item to another buyer. Just send it back and have him send the Fleetwood Mac disc. These things can't be that expensive to ship.
     
    head_unit likes this.
  3. PaulKTF

    PaulKTF Forum Resident

    Location:
    USA
    The seller is right about eBay's policy. Return the Queen disc to them directly and file an Item Not Received report with eBay (and cancel it once you do get the Fleetwood Mac disc).
     
    head_unit likes this.
  4. gregorya

    gregorya Forum Resident

    I would absolutely do all communications through eBay.

    They should refund full price and provide you funds to return the wrong product or send the proper item and provide funds for the return.

    You have done nothing wrong and the onus is on the seller to make you whole.

    I wouldn't complicate things by offering to ship to 3rd party.
     
    Last edited: Jan 11, 2019
  5. slovell

    slovell Retired Mudshark

    Location:
    Chesnee, SC, USA
    File a claim with EBay immediately, handle it only through them. Don't send this seller anything until EBay tells you what to do. EBay almost always sides with the buyer. If you paid with PayPal file with them also.
     
    head_unit and gregorya like this.
  6. PaulKTF

    PaulKTF Forum Resident

    Location:
    USA
    Get help with an item that hasn't arrived
     
    head_unit and Musical Maxis like this.
  7. Musical Maxis

    Musical Maxis Is out there.......somewhere?

    Location:
    WVa
    File a claim, wait for eBay's response, ship the item back to the jackass and get your refund. If people are that damn paranoid they don't need to be selling their **** online. Buy the DVD from another reputable seller on eBay, Discogs or MusicStack.
     
    head_unit likes this.
  8. PaulKTF

    PaulKTF Forum Resident

    Location:
    USA
    Yes, but also OP needs to understand that he has to escalate the case to a claim after he makes it to get the refund. If he doesn't do that, he won't get the refund from eBay.
     
    Dave and head_unit like this.
  9. head_unit

    head_unit Forum Resident Thread Starter

    Location:
    Los Angeles CA USA
    Yes, and also if you are ever on the end where someone falsely claims you shipped an empty pizza box-as once happened to me-contact eBay FIRST before authorizing any return or anything. I got stuck like that-I had proof of mailing with like a 4 pound weight (textbook) but since I had accepted a return (thinking the lying-ass buyer would back down) eBay did NADA.
     
    gregorya and Musical Maxis like this.
  10. PaulKTF

    PaulKTF Forum Resident

    Location:
    USA
    I forgot to add that OP should tell the Seller they are returning the Queen disc and that they want either the Fleetwood Mac disc or a refund.
     
    head_unit and Dave like this.
  11. Dave

    Dave Esoteric Audio Research Specialistâ„¢

    Location:
    Greater Vancouver
    Take pictures just before you tape up the box and again when it's tagged for shipment.
     
    head_unit likes this.
  12. Strat-Mangler

    Strat-Mangler Forum Resident

    Location:
    Toronto
    If that's how the seller communicates, what is his feedback rating?
     
  13. head_unit

    head_unit Forum Resident Thread Starter

    Location:
    Los Angeles CA USA
    Seller posts he wants the item returned in order to refund. But how does my return shipping ever get reimbursed? I mean it's probably $2.50 if I just take a chance and stamp in and drop it in a box, or a bit more plus a post office visit to track/insure it which is wiser. Not the end of the world, but I shouldn't have to pay for it...
     
  14. R. Totale

    R. Totale The Voice of Reason

    If you just go through eBay as most everyone above has told you to do you will not pay for return shipping.
     
    Strat-Mangler likes this.
  15. eddiel

    eddiel Forum Resident

    Location:
    Toronto, Canada

    I've done this twice over the years to help a couple of sellers who made a mistake. Worked out well in the end. The seller reimbursed us for the postage. So it's not really crazy. I'd do it again as it's no skin off my nose. I have to go to the post office to return the item anyway and since the seller reimburses for the postage I'm out no cash. If the other item never arrives to me I can get a refund anyway.

    Fair enough if he doesn't want to trust you to follow through but his response tells me he's an a-hole to deal with anyway.

    Don't waste your time on this any further. Since he told you to take it up with eBay that's exactly what you should do. File a claim via eBays system. Ask for that he pay for return shipping. If he refuses, call eBay, tell him he wont do it, or if you get a notice from ebay that says something like "Seller can't provide a return postage label, contact seller for reimbursement" call them. Tell them the seller won't pay for your return shipping and they'll get on to him to do just that, or they'll cover you themselves.

    As a buyer I can be flexible and accept sellers make mistakes. But when they do and act like a-holes my policy is basically f-u and I have no inclination to make life easier for them at that point.

    Definitely send it tracked because the seller might be a a-hole about it otherwise.
     
    Strat-Mangler likes this.
  16. tmtomh

    tmtomh Forum Resident

    OP was just trying to be nice. The eBay seller also has a point, as going through eBay is the more prudent option if the buyer and seller do not have a mutual rapport and feeling of trust.

    So both sides have a reasonable point of view IMHO. What's making this go sideways is that the seller (or at least their online communication persona) is gruff, rude, and clearly has zero interest in trying to see the OP/buyer's point of view. A response like, "That's nice of you to offer, but I don't feel comfortable with that. You will need to return the item to me as per eBay rules" would communicate the same position from the seller, but much less rudely.

    At any rate, if I were the OP I would just file a claim with eBay - item not as described/received wrong item - and let eBay take it from there. You'll be able to send it back at no charge and get either a refund or the Fleetwood Mac DVD-A.
     
    Gene Parmesan likes this.
  17. head_unit

    head_unit Forum Resident Thread Starter

    Location:
    Los Angeles CA USA
    I filed a claim, buyer responded...oh god, never mind. I just messaged "yes, please provide return postage (either pdf tag or credit) and I will return it, I should not have to pay out of my pocket for return shipping of the incorrect item" so we'll see what next.
     
    Dave likes this.
  18. eddiel

    eddiel Forum Resident

    Location:
    Toronto, Canada
    Remember, eBay will enforce the reimbursement of return postage costs. I'm in Canada and they did it for me. If it becomes an issue and he won't reimburse, call eBay. I called them before when it was clear the seller was not going to pay for return postage. If that fails, since you paid with paypal you can use their return postage service.
     

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