I normally don’t sell on eBay but recently decided to post a couple of grails for sale there to see what happens. One record is a 40 year old super rare reggae album on the Whackies label and it was sealed. I was super super explicit in the description that I will not accept a return on a sealed record and would not guarantee play quality of the record. The LP sold for less than I hoped yet it still fetched a decent enough price. A few days after receiving the buyer reached out to me and said one side had a lot of skips and that his needle “jumps around.” Without offering any financial remuneration I tried to talk to person about what could be the cause. He confirmed that the record appeared brand new. I asked him if his setup might not be dialed in and he only could confirm that his other records play fine. I asked him if he cleaned the record and he asked “why would you clean a new record” which to me exposed him as a noob. I answered him and asked him what sort of cleaning setup he had and all he had was a suspect “big fudge” kit. I told him it should be wet cleaned and I referred him to have it cleaned at his local record shop and it turned out he lives near one with a VPI. Next day he wrote to me and he said it still skips. Next he started the standard eBay refund process which I immediately disputed by screenshooting the description and photos of the original sealed album. We went back and fourth a bit and one major justification I used for refusal was this: “In my experience there are two types of collectors who buy ultra rare records that are sealed. Those who keep them sealed because they are much more collectible that way (those seem to be the majority) and those who take a risk and open them. You chose the later and thus plummeted the value of the item.” Anybody here have experience with this type of situation?