eBay seller wants a price increase

Discussion in 'Marketplace Discussions' started by cuddlytoy, Oct 29, 2019.

  1. Dave S

    Dave S Forum Resident

    I dunno. First time I've heard of such a thing. The seller was looking for 25% extra. Personally, I would expect them to eat the $6 and chalk it upto experience.
     
  2. Strat-Mangler

    Strat-Mangler Forum Resident

    Location:
    Toronto
    Which obviously has nothing to do with the OP's gender... hence my face-palm comment.
     
    Matthew Tate likes this.
  3. Dave S

    Dave S Forum Resident

    Yes, but I've never heard of such a thing, and that may due to my gender. But now looking back, I do remember one US seller asking for more postage. I think they miscalculated the weight of the CD. So maybe it has nothing to do with gender, but inexperienced sellers.
     
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  4. The Wanderer

    The Wanderer Seeker of Truth

    Location:
    NYC
    I think the seller made an honest mistake and made it right.
     
    cuddlytoy likes this.
  5. Trace

    Trace Senior Member

    Location:
    Washington State
    I would say this has nothing to do with Gender. As long as you receive the item you paid for, this should be a non-issue. Item paid for, Item received. End of Story. As others have indicated, everything else is needless drama.
     
    cuddlytoy likes this.
  6. cuddlytoy

    cuddlytoy Forum Resident Thread Starter

    Location:
    Northeast Ohio
    Thanks for your response. I hoped to hear different sides to the story, and your being a seller is just that.

    Having only sold one item in 15 years (and that being 7 years ago), I don't know anything about the selling side. If you make a mistake but don't discover it until after it's posted, how do you correct the mistake?

    Another viewpoint. Thank you. I didn't say I know beyond a shadow of a doubt that my being female had anything to do with it. But can you blame me for wondering since it happened after the seller had my name? I'm curious as to whether any of you had ever had a similar experience. I said it hadn't happened before, hence my coming to this predominantly male forum for feedback. I don't think like a guy!

    Absolutely possible, although his feedback shows over 5000 transactions, and he currently has over 200 items for sale.

    To those who figure this is much ado about nothing, this is what I do. I tend to overthink things. If this thread bugs you, move along to one that doesn't. I appreciate those who have given considered and nonjudgmental answers to me.

    After reading your responses, I'm going to go with the above idea. Seems like the best course of action. It's a shame he made a mistake, but it clearly wasn't me taking advantage of a $300 item listed for $3, as JohnO mentioned. I too would treat that type of situation differently.

    Please, if you have any other "seller remorse" stories to share, do so. I'll let you know if I receive any seller feedback and if it's negative or positive.
     
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  7. crustycurmudgeon

    crustycurmudgeon Forum Resident

    Location:
    Hollister, CA
    The seller can't leave a buyer negative feedback anymore. If he tries to leave a positive feedback with a negative comment, I believe you can get eBay to remove it.
     
  8. nm_west

    nm_west Forum Resident

    Location:
    Abq. NM. USA
    I'd send the extra six bucks.
    Any retaliation like reporting the seller, etc. is bad karma.
     
  9. Oatsdad

    Oatsdad Oat, Biscuits and Abbie: Best Dogs Ever

    Location:
    Alexandria VA
    That'd be okay with me. I don't want someone to take a potential loss because of a mistake like that, and I assume the postage cost difference was minor.

    But the price change mentioned by the OP sounds weaselly. Sure, mistakes do happen, but I'd be more inclined to believe it was a mistake if the sale was for $3.29 when the seller intended $32.99. $26.99 being the "wrong price" for a $32.99 item makes less sense...
     
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  10. Dave S

    Dave S Forum Resident

    Yeah, it was $3, but the seller was only charging $7.50 to begin with. In fact, the seller has constantly charged low postage n every occasion I've dealt with him. Low postage and accurate grading: no wonder he gets my business.
     
  11. bresna

    bresna Forum Resident

    Location:
    York, Maine
    It sounds like someone trying to lower their listing fee to boost their profit. If you send them money, their trick worked. If you don't it didn't.
     
  12. Sam

    Sam Senior Member

    Location:
    U.S.A.
    Simply report them to ebay. They will not allow this and will ding the buyer. Either they ship you the item at the original agreed upon price or refund you and risk being slapped by ebay for any of their future sales. Tell them this in an email.
     
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  13. Jack White

    Jack White Forum Resident

    Location:
    Canada
    I remember one purchase I made here on the SHF Classifieds in which the seller tried to dissuade me from buying the item after I had purchased it and then increased the shipping cost three times - each time after it was understood he was charging the correct amount. I'm not certain what was going on. I got so angry and stubborn about the whole thing I ended up paying too much just to spite him because it was obvious he didn't want to sell it to me. [Stupid me]. I have the suspicion that after the sale was agreed to he went on ebay and saw that the asking price there was much more than he asked for, felt that he had been cheated, and when I didn't agree to forget the sale he tried to make up the imagined difference in his shipping charge.
     
  14. Dave

    Dave Esoteric Audio Research Specialist™

    Location:
    Greater Vancouver
    :shake: Completely unacceptable in my view.
     
  15. Carl Swanson

    Carl Swanson Forum Resident

    The transaction is complete when the offer is accepted. Failure to ship is a breach.
     
  16. Dinstun

    Dinstun Forum Resident

    Location:
    US
    May be. But it's going to happen. Seller's lose or break things or change their mind before shipping. It's happened to me several times as a buyer and I don't get upset about it when there's a full refund.

    Besides, it didn't even happen in the OP case. The seller shipped at the original price.

    I agree it was bad form for the seller to ask for more. They should have just shipped at the agreed price or canceled with refund. The buyer should have not been involved in their mistake. I imagine it may have gone something like this for seller: "Oops, that was priced incorrectly, I should cancel and re-list the item. But wait. This seller wants the item. Maybe I should give them first dibs at the correct cost."

    Not very professional, but also not sinister.
     
  17. I see it a little differently.

    Take a step back, and review.

    You paid the listed price for the item. The seller found that they had made a mistake in their listing price. They sent a notice asking your consent to cancel the listing. Then, before you replied, they changed their mind and gave you the original price for the item, along with a request- which is not a demand- for you to add the $6 extra that originally prompted their request to cancel the sale.

    1) The seller resolved your transaction in your favor. The sale is complete.

    2) The seller almost certainly made an honest mistake. And then they made another mistake, by seeking to cancel the transaction. But it was another honest mistake. It would have been much easier for them to simply lie, and claim that the item was lost or damaged. That notice wouldn't have been a request. It would have been a notice about the problem.

    3) The seller realized that their request wasn't worth the risk of dragging the matter into a possible dispute, over an extra $6. So they informed you that the transaction was going through as originally planned.

    4) The seller requested an extra $6. That is not a "guilt trip." It's simply a way to try to get another $6. Because it's often (although by no mean always) the case that another $6 is a trivial matter for a collectibles buyer on eBay. But from the seller's point of view, it might have amounted to 25% of their profit margin. It hurts, from their (our) point of view. Every lost dollar hurts.

    But I don't think that there's any more judgement present for a seller simply making that request than there is if a buyer refuses the request with no further comment. There's no need to read a motive into either the request or the response, whatever it might be. At the level of practical consequences, the seller literally has nothing to say in response, no matter what. Unlike the buyer, who can subtract as many stars as they want from the transaction anonymously, along with giving negative or neutral feedback. But I don't think there's any reason whatsoever to do that, simply based on them asking for a little extra money to make up for a mistake that they admit that they made. Of course, if the item wasn't described properly, etc., that's a different subject.

    As an eBay seller, I've made a few mistakes like these- in particular, by inadvertently using an eBay selling template that had "free shipping" checked, when I actually had intended to charge shipping. I just ate the cost, because it was only around $6. It did turn a potential profit on the transaction into a loss. But it was only $6. My guess is the the seller in this case realized much the same thing, and decided to take back their mistake before matters got out of hand.

    So forgive them, please. There's no need to overthink this.

    In passing, I'll note that if I had ever made a mistake on shipping that would have cost me big, I would have canceled the transaction. It's a problem I'm always on guard about, because eBay buyers can be very entitled and unreasonable, to the point where there's a distinct possibility that- to cite a hypothetical example- a buyer would refuse to understand how I could possibly have not purposely intended to allow for the possibility that I'd need to ship a $100 guitar from Maine to California for free (instead of for the actual expense of at least $70 for shipping and packing materials, plus the labor to pack it safely.) The answer is: because I'm not Amazon.com. None of us independent sellers can afford to eat a cost that large simply because the wrong box was left checked on a listing form.

    I've requested extra money a couple of times in my history as an eBay seller, when I found that an extra 1 or 2 lbs. added an extra few dollars to the shipping estimate I had offered for an item once the box was packed. (Especially critical when shipping coast to coast, where an extra ounce over the estimate can add a couple of dollars to postage on packages as small as 2-3 lbs.) I've never had a buyer respond by sending me extra money to cover that cost. I eventually stopped asking.
     
    Last edited: Oct 31, 2019
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  18. Anthology123

    Anthology123 Senior Member

    If there is some kind of dispute here, you need eBay to settle it. What are the rules? Without knowing more than what you have said, here is my take: The seller probably got the price wrong, maybe because he sells so many things, he put the wrong price on it. When you purchased it, he saw the price was wrong, and gave one shot to see if you would purchase it at what he states is the price he really meant to see it for. Then he might have discussed with others, who told him, the seller bought it at that price posted, so you have to sell it to them at that price. So he agrees to just send to you, since its not your fault the price was wrong, but makes one more impassioned plea to see if you had the heart to pay for the price he really intended. Frankly, I think you have no obligation to pay anything more than what it was posted for, it was his mistake and at worst, a $6 lesson for him to learn to be better with his bookkeeping.
     
  19. JM Jones

    JM Jones Forum Resident

    Location:
    ohio
    I’d tell them that you accidentally overpaid by $6.00 and that you would appreciate it if they would send you the money......

    Seriously....you don’t owe them anything more.
     
    rnranimal likes this.
  20. samthesham

    samthesham Forum Resident

    Location:
    Moorhead MN
    Its the sellers responsibility not yours...

    Take what you can get

    FYI EBay sides with buyers 98% of the time
     
  21. JohnO

    JohnO Forum Resident

    Location:
    Washington, DC
    There is also the possibility that $26.99 was what you would have paid, and did, and you would not have paid $32.99.

    (I don't know how that fits in this discussion, but it is a point.)
     
    Gumboo likes this.
  22. googlymoogly

    googlymoogly Forum Resident

    Years ago, I had an odd experience with a seller who had a copy of the German HorZu "Die Beatles" listed on eBay auction, and I put in a relatively low maximum bid on it, thinking it was VERY unlikely that the bid would stand. To my surprise, I won the auction, paid the invoice with shipping, and then heard from the seller the next day that he hadn't received the price he expected, and would have to "think about" how he wanted to handle it. I responded that my expectation was that he should handle it by promptly shipping the item, appropriately packed, since I had promptly paid the bill. He initially said he wasn't going to ship it, then agreed to ship it after eBay got involved, then tried to back out again. The eBay resolution team gave him a deadline to give proof of shipping or be sanctioned, and he agreed. I honestly thought it would arrive with him having damaged it out of spite or something, but it was fine, in the end.
     
    Dale A B likes this.
  23. spacecoyote

    spacecoyote Astral Resident

    Location:
    Central NJ
    Send them a check for the six dollars, and in the little field on the bottom/left of the check where it says “for” write “animal porn”.
     
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  24. Sneaky Pete

    Sneaky Pete Forum Resident

    Location:
    NYC USA
    Funny but that “joke” cuts two ways, if he cashed it everyone at his bank will think he’s into beastiality. They will all whisper every time he walks into the bank and no one will want to help him. :)

    As for the original post I would not pay anything extra, it’s the seller’s mistake he has to live with it. The only exception would be a seller that I had a long history with, who was always reliable. Then I would give them the benefit of the doubt based on past performance and I’d split the difference with him or possibly pay the whole thing. I’d make a note to myself and if it happened again I wouldn’t be so forgiving.
     
    googlymoogly likes this.
  25. jon9091

    jon9091 Master Of Reality

    Location:
    Midwest
    I would not pay the extra amount requested. I would enjoy your book and move on, and I’d probably leave them a neutral feedback.
    How would they know you were a woman?
    That shouldn’t have anything to do with anything.
     

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