ebay vs PayPal buyer/seller policies

Discussion in 'Marketplace Discussions' started by Veech, Jan 22, 2020.

  1. Veech

    Veech Space In Sounds Thread Starter

    Location:
    Los Angeles, CA
    We know that selling in the classifieds here requires using PayPal which is fine. My question is, are PayPal's policies exactly the same as ebay's?

    Ebay is known to be very buyer friendly/seller unfriendly when it comes to settling disputes. Does PayPal follow the same model?
     
  2. glide

    glide Forum Resident

    Location:
    NY, NY, USA
    In my experience, it’s the same model.
     
    Veech likes this.
  3. R. Totale

    R. Totale The Voice of Reason

    You can read the buyer and seller protection policies that you agreed to when you signed up to use Paypal on their site.
     
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  4. eddiel

    eddiel Forum Resident

    Location:
    Toronto, Canada
    Buyer protection under Paypal is better than eBay. eBay gives you a 30 day window. Paypal gives buyers a 6 month window. But they both favour buyers in disputes. You can mitigate somewhat if you follow Paypal rules e.g. only send with online tracking. But there are some scams which are hard to avoid as Paypal rarely listens to any sort of argument outside of "what does the online tracking say".

    Actually, you could have an email from the buyer that says "I am going to make a false claim on Paypal and say that you sent me a scratched up record, but you really didn't. The one you sent is mint as described but I am going to keep it and then send you my old scratched up one and once you get it paypal will refund me the money. So I get to keep the record and the money. To bad loser" and then tell Paypal you want to show them that email (sent outside the Paypal system) as proof that the buyer is ripping you off Paypal is most likely going to say "We can't accept it as it could be faked"
     
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  5. Veech

    Veech Space In Sounds Thread Starter

    Location:
    Los Angeles, CA
    Thanks for the response. "Only send with online tracking" means only send with a service like UPS or USPS that offers online tracking of delivery of packages?
     
  6. eddiel

    eddiel Forum Resident

    Location:
    Toronto, Canada
    Yeah pretty much.
     
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  7. Jimmy B.

    Jimmy B. Senior Member

    They're both nothing but aggravation to work with or get help from as a buyer.
     
  8. Chee

    Chee Forum Resident

    Location:
    Denver
    I had a guy get a free item by telling eBay he didn't get his package cause it was delivered to his door and stolen because he said I didn't put "do not leave on doorstep". eBay sided with him. A year ago I made good getting even......he was punished hard. He never knew what hit him, no pun intended.
     

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