This is hhe first time I've ever had this issue also. "Due to a heavy call volume, we have NO telephone representatives to help you. Please use our website". (Slight paraphrase.) They then offered 3 options that were clearly stated as computer automation, & made it clear they did not have ANY staff to answer ANY calls. Translation: We didn't hire enough people to deal with Covid. I have the "secret" seller's phone number & the public phone #. Same tape recording on both.