Has anyone ever won a claim filed to the USPS?

Discussion in 'Marketplace Discussions' started by ScramMan2, Aug 31, 2022.

  1. ScramMan2

    ScramMan2 Forum Resident Thread Starter

    Location:
    Portland OR
    USPS lost a Steely Dan album I sold. I submitted a claim on-line today. Total value was $55 with PM shipping.

    The only other claim I filed was a damage claim to an album and it was rejected. Customer sent it back and I was able to re-sell the album. Shipping seam split damage.
     
  2. You don't remove the records for shipping ?
     
  3. mstoelk

    mstoelk Well-Known Member

    Location:
    Iowa
    True. Though perhaps a sealed LP
     
  4. Then it's on the buyer to ask. I've never been told no when I ask yet.
     
  5. ScramMan2

    ScramMan2 Forum Resident Thread Starter

    Location:
    Portland OR
    It was sealed, I don't open new albums.
     
    hi_watt likes this.
  6. ScramMan2

    ScramMan2 Forum Resident Thread Starter

    Location:
    Portland OR
    So anyone?
     
  7. Dale A B

    Dale A B Forum Resident

    Location:
    Greenville, WI
    I am sure there are thousands who have won claims but are you concerned about being stiffed?
    USPS.COM is your friend and it spells out the claim process quite clearly.
     
  8. ScramMan2

    ScramMan2 Forum Resident Thread Starter

    Location:
    Portland OR
    I did make an application on USPS.COM. I have an account there, useless as it is. Just a simple question, not trying to be a jerk.

    My customer wanted PM, that is what I gave her. She even when on Facebook Neighborhood and got no reply.

    So ... anyone?
     
    hi_watt likes this.
  9. YouCantWin

    YouCantWin Chief Groove Officer

    Location:
    Pennsylvania
    Several years ago, USPS paid my claim for some stuff that got damaged in shipping. IIRC it was a pretty smooth process. I don’t think I’ve ever filed a claim for something that got lost though.
     
    hi_watt likes this.
  10. kwadguy

    kwadguy Senior Member

    Location:
    Cambridge, MA
    Well, if they lose it and you have it insured, that's a guaranteed win...eventually. They're gonna push through a search first to ensure they can't find it. But when they admit it's lost, you'll get your insurance claim paid (but your shipping costs won't be reimbursed). Of course, you'll need to prove the value you insured it for, which you can do with a completed sale on eBay--which they'll accept as proof.

    USPS won't generally pay for claimed damage UNLESS it is clear from the outside that the package itself was mishandled by the USPS AND it was properly packed (per their standards).
     
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  11. ScramMan2

    ScramMan2 Forum Resident Thread Starter

    Location:
    Portland OR
    So no on the lost item shipped Priority Mail? Looks like it. I rest my case.
     
    hi_watt likes this.
  12. Shoes1916

    Shoes1916 Forum Resident

    Location:
    United States
    Lost items should be reimbursed, yes, but it can take a while.
     
    ScramMan2 likes this.
  13. mikeSF

    mikeSF Member

    Location:
    california
    to OP, yes, shipped 50 records USPS ground w/insurance, using a mailboxes type store.
    On arrival, a single record had snapped in half. I filed a claim. There was a bit of back and forth, and a postal investigator called to ask questions. The value of the record in its condition was no more than $15.
    Things went quiet for a few weeks, then a check arrived for $150. I am still astonished what occurred there, but not gonna complain.

    Good luck!
     
    ScramMan2 and mstoelk like this.
  14. kwadguy

    kwadguy Senior Member

    Location:
    Cambridge, MA
    A lost item (the system shows it scanned at some point, but it never got scanned at the destination) is a guaranteed win. You just have to be patient after you file your claim, and you need to have proof of the value you're claiming (eBay sales price is enough in most cases).

    Priority Mail has automatic insurance included of up to $50 ($100 if you are a high-level seller on eBay), even if you didn't explicitly buy insurance.
     
    Last edited: Sep 23, 2022 at 9:57 AM
  15. yesstiles

    yesstiles Senior Member

    It’s absurd that you have to buy insurance in order to get reimbursed for USPS losing an item.

    The point of insurance is to guard against our own mistakes. Why should we pay to guard against the mistakes of the entity we are already paying to service us?
     

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