Ordered new Johnny Cash Columbia Complete box set. Box came with almost no packing material and one side of the shipping box was pushed in/crushed. Opened and found box set dented and ripped. Asked for a replacement and was sent a shipping label. Received a partial refund yesterday rather than another box set. Emailed about remainder of refund and filed a complaint with Paypal. I've never had issues with ImportCds before, but not happy about this one.