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Importcds problems, any ideas?

Discussion in 'Marketplace Discussions' started by javilu77, Jul 19, 2021.

  1. javilu77

    javilu77 Forum Resident Thread Starter

    Location:
    Buenos Aires
    Hi,
    I am writing here because I don't know what else to do.
    I've used to buy from Importcds often and was quite happy with the relation price/service.
    This year it all went down the drain.
    I am having 2 issues and I don't know how to proceed about them.
    Perhaps someone has advice?

    Issue # 1:
    2 orders were shipped but they never arrived (Shipped to Argentina). Importcds claims they issued a refund. Almost 2 months went by and the refund never appeared in my bank account. I've complained to them and they said "Talk to your bank". My bank says there was never a refund arriving to my account.

    Issue # 2:
    I've placed a big order with them and asked them to ship to NY. I was charged for the whole order when I paid.
    They failed to ship 75% of the stuff and told me that they never charged me for the articles not shipped, they just sent a pre-authorization. But the money for the complete order came out of my account on the same April day I placed the order.
    Now the bank says importcds charged for the whole amount as it is out of my account. Importcds say they did not.

    Bottom line is I don't have the CDs or my money. And Importcds is not particularly helpful. They take ages to respond to emails or they don't reply at all.

    Thanks.
    Javi
     
  2. Curveboy

    Curveboy Forum Resident

    Location:
    New York City
    I'm guessing you used a debit card?
    And my comment is don't ever use a debit card for purchases.

    At least with a credit card you can dispute the charges.

    I feel for you...while I haven't lost money to them, I stopped using them because my orders are either cancelled or delayed to the point I have to cancel them.
     
    mikeyt and javilu77 like this.
  3. javilu77

    javilu77 Forum Resident Thread Starter

    Location:
    Buenos Aires
    Exactly. I've used a debit card. Never again.
    I switched to debit because in my country they've instated a new tax on credit card purchases.
     
  4. PH416156

    PH416156 Alea Iacta Est

    Location:
    Europe
    Sorry for the trouble. From now on just use paypal and in case of problems, you'll surely get your money back.
     
    javilu77 and Dave like this.
  5. javilu77

    javilu77 Forum Resident Thread Starter

    Location:
    Buenos Aires
    Hey, thanks. But Paypal is blocked for Argentinian accounts by the government.
    Anyway does anyone have any ideas on how to get my money back?
     
  6. Audiowannabee

    Audiowannabee Forum Resident

    Location:
    Florida

    I recently had issue w deep discount an affiliate. I called them on phone n issue was taken care of.
     
  7. javilu77

    javilu77 Forum Resident Thread Starter

    Location:
    Buenos Aires
    Are you saying you can contact them by phone?
     
  8. Audiowannabee

    Audiowannabee Forum Resident

    Location:
    Florida
    Yep got wrong disc inside called immediately on a Saturday no less n they answered. Looked up their no.
    It was an expensive sacd n i was lil upset

    It was deep discount
     
    javilu77 likes this.
  9. javilu77

    javilu77 Forum Resident Thread Starter

    Location:
    Buenos Aires
    So if I call deep discount they might help me with ImportCds orders?
     
  10. Audiowannabee

    Audiowannabee Forum Resident

    Location:
    Florida
    Call import cds if u ordered from import cds
    Duh
     
  11. javilu77

    javilu77 Forum Resident Thread Starter

    Location:
    Buenos Aires
    That is a great idea!! If only they had a phone number...
     
  12. Audiowannabee

    Audiowannabee Forum Resident

    Location:
    Florida
    855 258 9650

    No i found online
     
    Curveboy likes this.
  13. javilu77

    javilu77 Forum Resident Thread Starter

    Location:
    Buenos Aires
    Thank you!! When I googled before I didn't find anything. Thanks!!
     
    Audiowannabee likes this.
  14. javilu77

    javilu77 Forum Resident Thread Starter

    Location:
    Buenos Aires
    Now I need to find a way to make the call from Argentina.
     
  15. Audiowannabee

    Audiowannabee Forum Resident

    Location:
    Florida
    Call Eastern Time in usa good luck
     
  16. Dave

    Dave Esoteric Audio Research Specialistâ„¢

    Location:
    B.C.
    @javilu77 try calling using 00 1 855 258 9650
     
    javilu77 likes this.

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