I ordered Supertramp's Breakfast in America Original Master Recording album direct from MOFI. Today I recieved my record, top seam has a 3" split and bottom seam has a nearly 5" split. I contacted customer "service" today and received a prompt reply. They said they were not responsible for items damaged during shipping and told me in the future if I was concerned about receiving damaged items I should buy locally, but they would issue me a $5 refund. I said that was unacceptable and I wanted to return it, they issued me a return code and told me to mail it back. I asked for a return shipping label asking why should I pay to return a damaged item, they said NO they do not issue return labels. Very arrogant emails from whom ever I'm dealing with. I'm not done I will complain until they take care of this, rest assured I will never buy from them again, and I've bought plenty over the years. I've asked to speak to someone else and have not received any reply yet.