Mobile Fidelity Vinyl One Step of SANTANA, BILL EVANS TRIO, etc.*

Discussion in 'Music Corner' started by Drew769, Dec 1, 2015.

  1. glide

    glide Forum Resident

    Location:
    NH, USA
    They included 2 copies of the first LP. I called them up and had to get a replacement. Not sure if anyone identified a number range that was impacted.

    This was not an isolated incident either. It impacted many on the forum.
     
  2. AnalogJ

    AnalogJ Hearing In Stereo Since 1959

    Location:
    Salem, MA

    I have been out of town (still am) until Memorial Day. And my copy just shipped a couple of days ago. I'
    It'll probably arrive next week (and hopefully a kind neighbor will bring it inside for me.)

    I'm certainly interested in comparing it to the AP.

    Y'all hold the fort in the meantime. :)
     
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  3. captouch

    captouch Forum Resident

    Location:
    Bay Area, CA
    If they’re not going to change their process, it’d be nice if they pre-made a bunch of extra replacement sleeves. They should know roughly how many based on previous releases. That way they could send them out immediately instead of making people wait months to get them.

    But given that the replacement sleeves were well insulated from rubbing against each other and had to be shipped at a cost of $3-4 each shipment. . .and took their employees time and effort to pack, ship, etc, you’d think a thin piece of tissue paper x 7500 (or whatever the initial run is) inserted between sleeves in the first place would just make more economic sense in addition to frustrating customers less.

    Continuous Process Improvement, doing it right the first time, etc - just seems like a win-win to me.
     
  4. AnalogJ

    AnalogJ Hearing In Stereo Since 1959

    Location:
    Salem, MA
    And that was my finding with the SATVV comparison. That aspect, given the added importance of the bass in a trio setting, makes it all the more imperative, in my opinion, to get the bass right.
     
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  5. Gabe Walters

    Gabe Walters Forum Resident

    Same re Sunday at the Village Vanguard.
     
    AnalogJ likes this.
  6. John D.

    John D. Senior Member

    Hold on a minute, I don't consider this a laughing matter. Music Direct, after receiving my order for BOTT yesterday, actually read my comment within the order.
    This morning I received an email from customer service regarding the scuffed jackets. They are fully aware of the issue and hopefully correcting the problem.
    Here is part of the reply I received from them:

    I did receive your special order note regarding scuffed jackets. We understand your concern and if you were to receive scuffed jackets we would gladly replace them at no cost.


    Please let me know if you have any questions or other concerns.
     
    Twinsfan007, scoutbb, dkurtis and 4 others like this.
  7. Todd Harris

    Todd Harris Well-Known Member

    Location:
    Florida
    Seems like mofi does have extremely tight bass in many of their releases
     
  8. Moroboshi

    Moroboshi Well-Known Member

    Location:
    Switzerland
    Received my copy of PIJ today. There are some scuffs on both sleeves and a small seam split on one of the sleeves, which is a bit of a bummer but the sound is great. Will be interesting to compare this to the AP 45 version from the complete Riverside box set.

    Mofi should do the packaging like with the 2007 reissue of The Song Remains The Same box set I have, with the nice all around padding that makes it a nicely tight fit (and I think prevents seam splits with the heavier 180g pressings) and also add a sheet of thin bubblewrap between the two sleeves. Seems like an easy enough fix.
     
  9. You left out your error ratio of 49.9% - 74.9%
     
  10. mpayan

    mpayan A Tad Rolled Off

    So if I get a SRV/Evans hybrid and the outer sleeves are perfect that would mean Id have the rarest of rare




    Actually, I guess if I get any One-Step boxset with perfect outer sleeves then that would be the rarest


    :idea:
     
  11. AnalogJ

    AnalogJ Hearing In Stereo Since 1959

    Location:
    Salem, MA
    1/3rd of that is due to user error. The other 2/5ths is due to the rotational speed of the earth, minus anti-skate.
     
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  12. Preston

    Preston Forum Resident

    Location:
    KCMO Metro USA
    That sounds like the Sex Panther bit from Anchorman: (can't remember it exactly, but) ".... 50% of the time this works every time."
     
    AnalogJ likes this.
  13. Myke

    Myke Trying Not To Spook The Horse

    It baffles the Hell out of me how this is supposed to be the solution.
    Not that they're going to find a better way to avoid the problems, no, but that they're going to accept returns, and replacements.
    So you take your car to a mechanic, who tells you to your face, " look, I may not be able to fix this, but I'll gladly accept you bringing your car back here, over, and over until I can get it right ! "
    What happened to getting it right in the first place ?

    Both my Abraxas, and my BOTW came from forum members, who dealt with making sure everything was as it should be, before selling to me.
    I've pre ordered Fragile, but now am watching closely as these other releases are being received, before deciding to cancel , or not.
     
  14. John D.

    John D. Senior Member


    Until they sort this problem out, gladly to replace at no cost is acceptable for me in the interim. If people want to cancel orders, I'm all for your right to do as you please.
     
    FashionBoy likes this.
  15. Dr. Funk

    Dr. Funk Vintage Dust

    Location:
    Fort Worth TX
    "60% of the time, it works every time" :righton:
     
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  16. Guitarded

    Guitarded Forum Resident

    Location:
    Montana

    From MD?

    If so, you have nothing to worry about but the inconvenience.

    But-yeah, these are not hard problems to solve.
     
  17. Myke

    Myke Trying Not To Spook The Horse

    That's the point, I don't see any proof whatsoever on their part, to "sort any of their problems out." They see no dip in sales, even though these complaints are now showing up elsewhere on social media. I watched video of a guy putting on his Bill Evans, and SRV comes out of the speakers ! At $137 a pop, having to rebox my purchase, drive it to the PO, stand in line, is unacceptable to me, and should be to others.
    Why it isn't is what fascinates me.
     
  18. Myke

    Myke Trying Not To Spook The Horse

    Yes, the only place I'd order such an expensive item, would be directly from the distributor.
     
    dkurtis likes this.
  19. Skynyrd77

    Skynyrd77 Active Member

    Where is the yes-fragile one step preorder?
    I haven’t noticed that yet.
    Got my Bill Evans yesterday but haven’t had a chance to open it yet
     
  20. lukpac

    lukpac Senior Member

    Location:
    Milwaukee, WI
    FYI

     
    Myke likes this.
  21. John D.

    John D. Senior Member

    I feel your pain, but I'm not ready to throw in the towel just yet.
     
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  22. Myke

    Myke Trying Not To Spook The Horse

    Well, as Luke just pointed out, I guess it wouldn't be more than a phone call. Still, an awfully strange way to run a profitable business, with a reputation that has to be taking a hit by now.
     
  23. Gdgray

    Gdgray Forum Resident

    Location:
    South Tampa
    Received PIJ box #2044 from Mofi .Box in great shape, no scruffed seelves, vinyl flat and sound was outstanding, all I can say is wow. Previously bought Village Vanguard from third party. Seelves were very scruffed but vinyl in great condition. Sound also outstanding.

    I purchased all the Dylan mono releases and all the Miles quartet releases from Music Direct and didn’t experience any issues.

    My understanding was no Math required for participation in this forum. (-:
     
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  24. dkurtis

    dkurtis sonoftheFather

    You only have to be able to count to two to order from Music Direct.
     
    bluejimbop likes this.
  25. dkurtis

    dkurtis sonoftheFather

    Music Direct has made returns or replacements as easy as they possibly can. What other company offers to send a replacement out without first receiving the damaged item? It comes across as indifference, but it is really unmatched customer service.
     
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