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Please give me advise on paypal/ebay problem

Discussion in 'Marketplace Discussions' started by Chris Desjardin, Dec 15, 2003.

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  1. Chris Desjardin

    Chris Desjardin Senior Member Thread Starter

    Location:
    Ware, MA
    I won a batch of 80's 45's with picture sleeves on ebay for $20. I paid by paypal the $25 total on 11/22, and have not received the records. I emailed the seller but got no reply. I filed a paypal claim to get my $$ back, bit I was wondering if I should file a claim with my credit card company as well. Does anyone have any experience with this?
     
  2. Sckott

    Sckott Hand Tighten Only.

    Location:
    South Plymouth, Ma
    It hasn't been 30 days though Chris. You may find with Paypal and your CC company, you have to let them 30 days before filing.

    If you've filed with Paypal, that should be enough. If you file with your CC company, you'd be filing it against Paypal, who's NOT your problem. The CC company cannot make complaint against a 3rd party. In this case, you're better going through Paypal and EBay's terms of agreement following non-receive of goods through auction.

    It's eBay and Paypal that you should file claim with. You should also read about when you should file complaints. It's very time sensitive.

    Glad it was only $25, but I'm sorry to hear all the same.
     
  3. visprashyana

    visprashyana New Member

    Location:
    Chicago
    As a matter of fact, if you review your agreement with Paypal, you will find that if you file a chargeback with your credit card, Paypal will take the money out of your savings/checking account. Paypal will not allow you to file a chargeback against them. Sorry about the bad news, but I had to find this out the hard way.
     
  4. PMC7027

    PMC7027 Forum Hall Of Fame

    You do not have to provide Paypal with a saving or checking account. I've used payapl for a few years and it is linked to my VISA card. If I need to file a chargeback against them there is nothing they can do about it.
     
  5. MikeyH

    MikeyH Stamper King

    Location:
    Berkeley, CA
    There are all sorts of reasons for not getting stuff. I sell, and sometimes things just disappear and I forget about them.. but eBay's tools for tracking what you've sold and bought are much better now, and there's no real excuse.

    I'd mail the seller, and send a copy through 'ask the seller a question' (I have had several ebayers who never got a direct mail from me, for many reasons, and vice versa). I'd get their contact info (you can do this from the auction listing) and if it's false, report them to eBay for that as well. There is a non-performing seller policy - look it up in eBay help.

    Paypal will be demanding the seller provide proof they shipped the item to you. (required for any claim). If they can't provide that, or don't reply, you win - but will only get any $$$ that paypal can find in the sellers account.

    If they've really vanished, you may have to get your money back from your credit card. This is a last resort, and can cause Paypal to take a close look at your account. If they lose the $$$ to your CC company, they will then look to any means (including collection) to get it from the seller. If the seller stays active on the same user ID, filing with eBay makes them very uncomfortable.

    One last thing - if this is an experienced scammer, they may want you to remove the paypal complaint - don't! you only get one shot. And you may still get an empty CD case to prove they sent you stuff.

    For more on this, watch the eBay paypal bulletin board. Don't scare your self too much.

    Mike
     
  6. Geoman076

    Geoman076 Sealed vinyl is Fun!!

    Location:
    Massachusetts
    Don't forget that it is also the Christmas season, and the mail slows down.........a lot!
     
  7. Clay

    Clay New Member

    Location:
    Saratoga, CA
    Some folks are slow. especially if there is a lot of packing involved.
    If you have never received a email from the seller, use the ebay non performance process. They send a friendly reminder to buyers (sellers) about the contract.
    It usually depends on buyers and sellers feedback on what to expect.
     
  8. teaser5

    teaser5 Cool Rockin' Daddy

    Location:
    The DMV
    So do we get to know who the seller is?
    Best-
    Norm
     
  9. audio

    audio New Member

    Location:
    guyana

    Good question, Normeister.





    Don't worry about a thing, dude. As long as you file a complaint with Paypal within 30 days, you get your money back unless the seller can provide a tracking number to show that he has sent your item within seven days of receiving payment. If he does not respond within the given time period, Paypal refunds your money regardless of how much or how little are in the seller's account. If he doesn't have enough, his account goes negative.
     
  10. peterC

    peterC Aussie Addict

    Location:
    sydney

    Not if you're in Australia (unless that's changed since ebay took them over).

    :)
     
  11. stereoptic

    stereoptic Anaglyphic GORT Staff

    Location:
    NY

    I've got to disagree with you there.
    Last year, I brought a small package on the second Friday in December to my local Post Office at lunch time, and paid for delivery by regular 1st class mail. The destination was only 40 miles away, but it arrived the next morning!

    getting back on track here, Chris, as long as you follow the schedule that Paypal and ebay set for refunds, you will be reimbursed. I had a problem with an item on half.com, and I had to wait for it, but I got my money back.
     
  12. Chris Desjardin

    Chris Desjardin Senior Member Thread Starter

    Location:
    Ware, MA
    Yeah, although the mail may slow down a bit now, it was on 11/21 that I won the item. The mail isn;t that slow at that time of year. Plus, the 10 negative feedbacks he got since I won the item, along with his non reply to my email, tells me I'm not going to get it at all.

    Here's the auction I won:

    http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=2574956506
     
  13. Dave

    Dave Esoteric Audio Research Specialist™

    Location:
    B.C.
    Holy **** Chris!!!! I wouldn't even go near that seller no matter what he had for sale. That's got to be the worst justifiable feedback I've ever seen. :eek:

    I wish you luck my friend.
     
  14. -=Rudy=-

    -=Rudy=- ♪♫♪♫♫♪♪♫♪♪ Staff

    Location:
    US
    I've had Media Mail be slower than mold, but for First Class or Priority, delivery's usually quite speedy.

    Worst Media Mail incident: I got an LP one day less than a full month after the seller shipped it (according to the date on the postage tape that was affixed to it). I was a day or two away from e-mailing asking where it was at.

    You can't even drive into the parking lot at our post office this week. Cars are lined up into the street!!
     
  15. Chris Desjardin

    Chris Desjardin Senior Member Thread Starter

    Location:
    Ware, MA
    The sad thing is he didn't have a lot of those negatives when I bid. He seems to have had a bad month!
     
  16. Dave

    Dave Esoteric Audio Research Specialist™

    Location:
    B.C.
    I had the same thing happen last Sept. where the seller was good until that week of listed auctions. Then it was negative-city! That was the only time I've ever been out and out ripped-off on Ebay.
     
  17. MikeyH

    MikeyH Stamper King

    Location:
    Berkeley, CA

    ..or six. I have bought well a couple of times from sellers with no photos, but it makes such a big difference to the end price. I'd guess he's very disorganized and forgetful. And has a nasty temper, too. Not as uncommon as you'd think - I've seen a few sets of feedback like this, not restricted to music either though record grading is a guaranteed point of hassle...

    Mike
     
  18. KeithH

    KeithH Success With Honor...then and now

    Location:
    Beaver Stadium
    Did you guys notice that the seller has a range of excuses as replies to negative feedback? Note these excuses:

    Yeah, it's everyone else's fault. :rolleyes:


    Chris, best of luck in getting this resolved. Have you tried using eBay's Square Trade service?
     
  19. Chris Desjardin

    Chris Desjardin Senior Member Thread Starter

    Location:
    Ware, MA
    He actually emailed me last night (after I left negative feedback) and told me he had been sick for some time and his wife mailed out all of his packages on Saturday. So if I see it in the next couple of days, I'll remove me paypal claim. Until I get the package, though, the claim stays.
     
  20. jrice

    jrice Forum Resident

    Location:
    Halifax, NS Canada

    I'm not sure that this is 100% correct. I filed a complaint with Paypal once and received the following: Our investigation has revealed that the seller is at fault; as a result you would be entitled to your share of any funds
    recovered, unfortunately no funds were recovered.
     
  21. Pug

    Pug Elitist Snob

    Location:
    Near Music Direct
    One thing baffles me. Why is this listed as praise for the seller?

    Praise : poor packing, seams split lp, will not respond to emails!

    ???
    :confused: :confused: :confused:

    Sean
     
  22. Kayaker

    Kayaker Senior Member

    Location:
    New Joisey Now
    Geeez - now I got a problem!!
    I bought one of Steve's SACD's (Sonny Clark) from this Half.com seller (It was my first purchase there):
    http://half.ebay.com/shops/shops.jsp?seller_id=1058992
    It now says on his store "This Seller is on Vacation". Bought the disc on November 24. Should have been here already. Just look at this guys recent negative feedback!
    "On vacation", more like out of the country now with our freekin' money. I'm going to file a claim tomorrow.
    I was really looking forward to this disc.
     
  23. Chris Desjardin

    Chris Desjardin Senior Member Thread Starter

    Location:
    Ware, MA
    Paypal really offers no protection for either the buyer or the seller. Last Christmas I sold a bunch of those stupid FurReal Kitty's that were THE hot toy of the year. Once guy after 29 days (and after christmas) reported me to Paypal that I never sent the item. He never emailed me at all. A little investigation by me is that he bought the same item from 3 other guys, and did the same thing to all of them as well. I was lucky enough to have insured it for $50, but Paypal wouldn't accept the insurance receipt, since it only showed the town it was shipped to, not the entire street address. So I got $50 of my $$ back. Paypal wouldn't even look at the guy's feedback and take all the recent negatives into account, and wouldn't take the fact that he did it to 3 other guys into account, either. They blamed me for not having a receipt with a street address.

    Now, as for the buyer protection, they make you give a checking account # (I think) when you open a Paypal account. Also a back-up credit card in case the checking account doesn't have any $$. You would certainly think they could charge either of those for the $$ instead of just telling the buyer that he's out of luck.

    Pretty poor service on their part.
     
  24. visprashyana

    visprashyana New Member

    Location:
    Chicago
    Well, that's not exactly true. If you file a chargeback against Paypal, that will be your last transaction with Paypal. While it is true that you can, it will be your last. Once you file a chargeback, they will suspend your account until you reimburse them for the funds that you "chargedback."

    If you don't believe me, check out the agreement that you just consented to in the past 6 or 8 months.
     
  25. Chris Desjardin

    Chris Desjardin Senior Member Thread Starter

    Location:
    Ware, MA
    Well, the records showed up. Well packaged, too. However, they were in terrible condition (good to VG-), and they were listed as MINT. I might as well have not gotten them at all.
     
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