Seam split on new/sealed MFSL 2LP album

GD Mars Hotel MFSL 2-482. December 2019 release.

Album was sealed and shipped in recycled Whiplash mailer with proper cardboard padding.

Buyer says it has a seam split both inside and outside the gatefold cover. About 4 inches long.

Anyone else heard of this being an issue?

I have two other new/sealed copies and both look fine. I'm certainly not going to open the titles and see what's going on.

 

No returns. He opened it, he bought it. Besides, the music is on the disc, not the seam.

 

Buyer sent two pictures. Probably damaged in shipping. I'll give him a full refund when he returns it.

It's the right thing to do, falls under 'not as described'.

I was wondering if anyone else has run into problems with this title.

 

You sent him a brand new and sealed record. That's what he received. How is that "not as described?"

 

Seam splits are not as described. It was perfect when it left here. eBay has a refund policy for that.

I have a perfect track record on every platform I sell on.

 

Oh, I didn't know this was an ebay transaction. Well, yeah, if that's the case they usually side with the buyer/scammer. Now I understand why you would refund, you would end up losing the case most likely even if you were not at fault.

 

Meanwhile back to the OP. Anyone know of any issues with it? I'm going to call Music Direct tomorrow.

 

I'm going to file a damage claim with the USPS also. It was sent Priority 2 day on my dime.

 

Claim filed with USPS.

Buyer still wants another copy. He wants me to pull the vinyl out for shipping.

 

No, block him. Get your money back from USPS and move on to other buyers.

 

Seam splits happen all the time due to the way MoFi, and other manufacturers, cram the albums, sleeves, and promo liners in.

The buyer is now asking you to open a sealed copy and send that along? What happens if it arrives scratched or there is an issue with the actual pressing. Another return, refund, and PayPal gets to keep their seller fees from you each time.

I would suggest doing what others have said. Block this buyer and move on.

 

A seam split should not have required opening the record.

Arguably, a record should not be returnable for a seam split AFTER buyer opens it.

But before opening, if it wasn't noted: Absolutely returnable. Not everyone cares, but it's a legit issue if not noted.

 

First world problem.