Question for eBay sellers: Will eBay support you in not guaranteeing a sealed lp to be defect free, as long as you clearly state this in your listing, if the lp is defective and a buyer opens a claim? Or will they (and paypal) intervene and provide a refund even without your agreement? Backstory: A recent buyer messaged me saying that the sealed lp I sold him is "warped and unplayable" and asking what to do. The lp is a recent reissue, but OOP. So not old stock. In my listing I said that the lp was "presumed to be mint, but since it is new and sealed there was no way I can guarantee that", and that I did not offer returns on opened lps. I initially considered denying the request - my listing clearly said that the lp was not guaranteed to be defect free, since I could not determine this without opening it. But I agreed to exchange the lp for an opened copy I have. I agreed to this because I figured that eBay and paypal would probably not back me up, since they always side with buyers, regardless of the issue at hand. So I elected to exchange the lp, thinking I could probably fix the warped one with my Vinyl Flat. Then the buyer messaged me asking for additional layers of cardboard in the replacement copy because he suspects the lp may have warped during shipping. So, after I agreed to exchange it, he offered further info that he suspected it was warped in shipping. Not sure where this suspicion comes from, unless he found the lp delivered and left in the sun or something similar, and actually knows for sure, rather than simply "suspecting" it. I'll never know.. Obviously, I'm not happy with how this is playing out. Do any of you other eBay sellers have experience with this issue? If eBay will back me up, I'll continue to offer sealed lps there, perhaps with a more forceful and clear description that the lp is guaranteed to be sealed and new, but not guaranteed to be defect-free, and is not returnable if opened. But if not, I will need to think about doing things differently, e.g. opening all lps to check condition before selling them as "new, but opened".