Discussion in 'Coupons, Discounts & Sales' started by Mike H., Jun 18, 2023.
Finally got tracking today for Full Moon Fever with delivery next week.
Got mine yesterday. The only one I'm missing out of 13 is Petty's Southern Accents.
How’s the pressing on this?
Not having it yet, I can't say but it's a Chris Bellman remaster and that sealed the deal for me
Waiting for Allman bros: fillmore 2-LP
I received an email letting me know Coltrane’s Ballads wouldn’t be available to ship until mid-January. Heads up to anyone else still waiting for that one.
They emailed me that it was out of stock and refunded me a rather um, unusual amount that I’m not unhappy about lol.
It'll be worth the wait. I got my copy a couple of weeks ago and it's a really great release.
actually, my mistake, it was the impulse s/t
what do you mean? as in they refunded your entire order?
you can tell us. it's safe. everyone here has experienced umg's ineptitude many times over, for better and for worse.
I’m still waiting for shipment (or any word about) The Rolling Stones On Air double that I ordered. I only threw it in to bring the shipping total down really, so I’ll be quite happy if they refund me a bunch of extra $$$ for it!
dang. that's really the only one from the 2xlp sale that i wanted. i resisted ordering anything though since it seemed dangerous giving them any further money while my other order was still outstanding.
Yeah, my other purchases were for the girlfriend so I guess this was the only one I really wanted too LOL.
Still waiting to hear from customer service on my damaged Wings Greatest Hits and opened Mercury & Clef Collection box.
I have received 10, still waiting on Venus & Mars and Jackson 5 Greatest.
3 more days until PayPal gives me my money back. I hate this company with the fire of 1,000 suns.
Only waiting on the Stones Tattoo albums..
Grrrrrrrrrr. I got the lamest customer service reply this morning. I had asked about returning and replacing 2 items from 2 recent orders and had sent a few detailed emails with photos.
The reply was from the same guy who replied to my original email so he should or at least could have been aware of my issues.
"Thank you for your continued patience! We are so sorry for any delays or issues with your order that you may be experiencing.
If you’ve received a tracking number, you may not have seen any movement with the tracking on your package but our carriers have been working diligently to get your package to you. At this point, most packages are en route or even delivered! However, if you still have not received your order, or do not see any movement on your tracking, and it has been 2 or more weeks since you received your tracking information, please let us know so we can look into this further for you.
If you have not yet received any tracking information for your order, rest assured that we are working hard behind the scenes with our logistic partners to get your order out to you as quickly as possible. That said, if you have not received your tracking information by Wednesday, December 20th, please let us know so our support staff can promptly get back to you with an update.
Again, we sincerely apologize for this inconvenience and appreciate your continued patience.
Thank you for your patience and support,
Brian + The Sound of Vinyl"
This frustrated me so much that I pulled up the "form" email from their new VP of Fan Services, e-commerce and tracked him down via LinkedIn and sent him a not so nice email.
Let's see if that makes a difference.
Well!!!! I guess that made a difference LOL!!!
Thank you for reaching out and for your patience while your inquiry was reviewed. I'm so sorry for the issues with your orders.
In regards to order #SOVXXXXX, I've asked our fulfillment center to send you a replacement of Mercury & Clef 10-Inch LP Collection.
In regards to order #SOVYYYYY, I've asked our fulfillment center to send you a replacement of Wings Greatest.
Both of these replacements can be tracked through new order #SOV301482. Once these items ship, you'll receive a separate email with tracking information.
Please feel free to reach out if you need anything else!
Anne Marie, Sr. Director, The Sound of Vinyl"
I guess Mr Victor Thomas checks his LinkedIn messages as I just received this!!
Thank you for your recent inquiry to our support team! As we are committed to providing a world class fan experience, we’d love to hear your feedback via this short survey. Your responses will help us continually improve our services for you and all of our other great fans.
Take the Survey
All the best,
Vice President of Customer Care, UMG"
Guess I got lucky with my 2 purchases from them. 5 LPs on the first order, 9 LPs on the second order. All arrived with no issues.
Amy Winehouse - Back To Black (Picture Disc Limited Edition)
Amy Winehouse - Lioness Hidden Treasures
Amy Winehouse - Live at Glastonbury 2007 (Clear Limited Edition)
Andrea Bocelli - Romanza
Brothers Osborne - Port Saint Joe
John Pardi - Heartache Medication
Lenny Kravitz - Greatest Hits
Paul McCartney - Paul Is Live (2 copies)
Steely Dan - Northeast Corridor Live
The Beach Boys - Sounds Of Summer Limited Edition
The Go-Go's - Greatest Hits
V/A - 41 Original Hits from Soundtrack of American Graff
V/A - Almost Famous: Music from Motion Picture
Yeah, I got the same form letter email, but I do have UPS tracking on my remaining outstanding lp, scheduled for delivery early next week. I can only imagine the avalanche of hate email from pissed customers after this last sales event judging from reactions on this forum, let alone social media. They clearly oversold or had serious communication breakdowns with their fulfillment/distribution contractors. We'll see how this shakes out in the next week or two. BTW, I'd love to see what you say in the survey link LOL!
Hilarious! I just got my fourth follow up email. This one stated that if I don't receive my order within a week to contact them.
Same boilerplate email I got. Thankfully, PayPal refunded me my money today. Trash company.
Still waiting on one order to ship, but I did eventually get a response about one of my shipments missing the Wings Greatest I ordered. Since they were out of stock they offered me either a refund or a replacement album from their site equal to or cheaper than Wings. Asked for Beck’s Mutations and today they sent a confirmation! Not a bad trade off.
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