I bought a few records recently from the 365 games online store, who were selling some very cheap vinyl. Amongst these, I got a copy of Quickies by The Magnetic Fields, which has a pressing problem that causes intrusive whooshing surface noise, a non-fill issue I imagine. Having attempted to arrange a return/replacement/something or other with them, they keep asking me for a video of the damage. I have explained to them twice that there really isn't anything to see as such, and offered to send them a sound file, but they keep ignoring me and coming back with 'send me a video'. Has anyone dealt with these people before, or others with a similar policy (as policy it must surely be)? I would be grateful if someone could tell me a way to deal with them.