Discussion in 'Audio Hardware' started by DigMyGroove, Nov 12, 2017.
Man, I'm getting really anxious to get my hands on my SC 1 plus. I'm chompin' at the bit!!!
My SC-1 mini unit updated overnight to SugarCube 2.0-1027-g20d8d1f9-20191203-0225-prod software version.
Now I have permanently lighted up display with "System Failed. Call Support." message.
Unit actually works, and can be controlled with apps just fine. Weird. I contacted support.
Factory reset and then update again?
Cannot find where is factory reset option... My app right drop down menu no longer work - asks for pairing, shich is given the state of display is not possible )).
BTW, I found the procedure on this thread to reset, but it is for SC-1 unit with back pairing button... I will wait for an answer from guys at Sweetvinyl.
The weird thing is that unit actually works and removes clicks!
I have a Mini too so I'll turn it on later today and get it to update and see if the same thing happens.
Update actually changed a little Web interface and now there is an open option to reroute output to external DAC, which is an excellent news.
But something needs to be fixed )).
If this is Mikhail - we sent you an email on factory reset - please respond when you can and also email status and your S/N when you contact us as you did. There is occasionally a bug that affects the display only on a few units - and we will get this resolved.
Mikhail, we know the bug and will need to push an update today with a fix- likely to be 1028 or later version - but appears to affect units where display options were changed if you can confirm that with us via email. You may want to wait to do a factory reset until we get the update done as it will likely come up with the same display error.
Thank you so much, I got email, reset and everything now works as it was prior to update. Will wait for future updates, hopefully everything will be fine...
Will go on a trip tomorrow, will be back in 2 weeks and check it )).
BTW, system now updated to latest version like a charm, no issues!
Will test digital out in 2 weeks ))
Man, I really hate checking this thread. The wait is killing me!
We pushed on a new build to SC-1 Minis - SugarCube 2.0-1028 should now load to units. It should resolve any display failure issues, but if your unit has this please contact us and we will provide factory reset information and make sure you are back and running.
Marbles Mike caught an error that we tracked down so that the SC-Mini first units shipped without receiving an update before shipping. We fixed and had a slight issue on the displays of a few units - all units should now update t0 2.0-1028. Also there are improvements inline with the SC-1 and SC-2 2.0 versions that have been rolling out with the click and pop algorithm - so any critical listening sessions should reference this latest build.
Any updates on the SC-1 Plus units...?
(Couldn't resist the chance to ask...!)
We just sent an update - let us know if you have any questions.
Just installed the new update on my Mini and the process was quick and easy. Thanks Dan.
"Consequently our ability to get the SC-1 Plus board in production has slipped – Our goal is to be shipping sometime in January "
Booooooooooooooooooooooo! Just kidding. Sort of. Better to ship when ready, and will be worth the wait.
Wow, must be nice to get an update, reset and immediately get another update..I wonder what that feels like
Just got the newest update on my Mini. No issues here.
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