uDiscover music is uDiscomforting

Discussion in 'Marketplace Discussions' started by Darkswan, Dec 13, 2019.

  1. desmoface

    desmoface Well-Known Member

    Location:
    Ohio
    Oh, well, I'm only out $15, LOL. Won't be ordering from them again. Ordered on 11/6, supposed to ship on 11/9. Today is 11/20. At least they eventually responded to my email.

    Hi Steve,

    Thanks for reaching out to us. We're currently working on obtaining an updated shipping estimate for you. We truly apologize for any inconvenience caused by this delay.

    We're looking into this and will be back in touch with an update as soon as possible!

    Best,

    Sam + uDiscover Music
     
  2. RemyM

    RemyM Forum Resident

    ****ers.
     
  3. aperfecttool

    aperfecttool Ænimic \m/

    Location:
    RDU, NC, USA
    submit feedback directly here (hopefully they will pay attention and improve):

    Survey
     
    GentleSenator likes this.
  4. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    curious, did they e-mail that to you? i've placed many orders and haven't received any request to complete one.
     
  5. aperfecttool

    aperfecttool Ænimic \m/

    Location:
    RDU, NC, USA
    yes, I got that link in an email after one of my recent support case was resolved.
     
    GentleSenator likes this.
  6. MikeT

    MikeT Prior Forum Cretin and Current Impatient Creep

    Location:
    New Jersey, USA
    My first bad experience with Udiscovermusic.com - I got a 3LP Rory Gallagher set. Two of the LPs are warped beyond playability. 4 days and they respond to my email requesting replacement of the same LP and they need pictures to make a decision on how to help me, so I sent them videos of the warped LPs spinning on my turntable. So now I wait again.

    I have placed over 10 orders with them in the past, and never a problem. You would think something I paid $50.00 for would just have a reply... "here is a pre-paid label, send it back and we will send you another". But no - they need pictures to determine if they feel it is warped enough to replace.

    Even though I had good experiences with them in the past, this is leaving a sour taste in my mouth - and may be my last Udiscovermusic.com order.
     
    Sedwards likes this.
  7. Sedwards

    Sedwards Senior Member

    I had a nightmare experience with them over the Cat Stevens Mona Bone Jakon deluxe set. The LP had a defect with loud ticks for about a full minute at the opening track. It took over 4 months of emails during which they asked for pictures (for an invisible tick!), then asked me to make a sound recording, then over 3 months of "internal deliberation" on how best to solve it. They finally agreed to replace the item and sent em a shipping label. It was about 5 weeks after it was back in their hands before they actually sent me the replacement. All in all it was over a 5 month process.

    I've seen some enticing deals on their site since then, but have sworn them off for good. Not going to deal with their nonsense for a few dollars savings.
     
  8. MikeT

    MikeT Prior Forum Cretin and Current Impatient Creep

    Location:
    New Jersey, USA
    So strange that they treat you like a "criminal" when you want a perfect product. If all I had on this Rory Gallagher 3LP set was a few ticks that went on a 1 minute I would be happy, but the vinyl is so warped that I am not even going to attempt to play it.

    I am not going to jump through hoops to get a good copy from them. I will figure something out.. maybe call Universal Music Group in California to at least catch someone's ear - or just chuck the vinyl and use the download code that came with the LP set to get the music.

    But I think I may be done ordering vinyl from Udiscover going forward.
     
    Sedwards likes this.
  9. Dave

    Dave Esoteric Audio Research Specialist™

    Location:
    B.C.
  10. MikeT

    MikeT Prior Forum Cretin and Current Impatient Creep

    Location:
    New Jersey, USA
    I appreciate your comment. It seems that Udiscover got back to me and offered to ship me another copy or give me a refund. I told them to send me another copy. So far they haven't messaged back if they will require me to send back the warped copy.
     
  11. Dave

    Dave Esoteric Audio Research Specialist™

    Location:
    B.C.
    Thanks Mike, and I hope it all plays out well for you. :tiphat:
     
  12. Veech

    Veech Space In Sounds

    Location:
    Los Angeles, CA
    I wasn't thrilled with uDiscover's delay and lack of communication regarding shipping my ATMP SDE box. "We'll send you an email when your item has shipped". Nope.

    One and done for me.
     
    Sedwards likes this.
  13. Sedwards

    Sedwards Senior Member

    Yeah, me too! On a Rory Gallagher record. But during the opening of Lady D'Arbanville is another story!
     
  14. rjh_54

    rjh_54 Well-Known Member

    Location:
    CT, USA
    I am a pop music fan who is into merch and physical releases from some of my favorite big-name artists. A lot of these artists are under Universal (UMG)-owned labels. Having placed dozens of orders via UMG-owned artists' sites through the years, I can tell you that their business model is the absolute worst.

    For starters - their estimated ship times essentially mean nothing, especially with pre-orders. I placed a relatively big order back in December that was supposed to ship in March. Throughout the spring and summer one product in my order kept encountering "production delays", and I finally got my order in August. Yes, eight months after I placed the order. I fully expected this since this isn't my first rodeo with UMG, but that doesn't make it any less annoying.

    Point blank, they do not care about their customers. If you want the cheapest shipping option, you are forced to select the option that makes you wait until all items in your order are available - otherwise you'll pay double (or triple or more) to have each item shipped as it becomes available. Understandable, but it's frustrating that they refuse to accommodate and ship separately when there are huge "unexpected" delays. If you have some free time, Google "UMG better business bureau". It's quite laughable.
     
  15. MikeT

    MikeT Prior Forum Cretin and Current Impatient Creep

    Location:
    New Jersey, USA
    Kudos to Udiscovermusic.com - I sent them videos of the warped LPs and they sent me another copy of the 3LP set, that arrived today in 2 days since it was shipped. They do not want the defective copy back - and I can see why - it really is in unplayable condition.

    I just opened the LPs and they look flat, so when I play them later I will know if they are 100% or not.
     
    Dave likes this.

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