Not blindly claiming a thing. Myself and many others have had good experiences dealing with the Universal group. Not just because they are big but because we are able to deal directly with the company that creates some of the products we buy. They have exclusive issues and sometimes killer prices. If you don't want to play then that is your choice. I don't care who is selling what, there are going to be dissatisfied people sometimes. I have had worse luck in dealing with Acoustic Sounds, Mobile Fidelity and Music Direct than the Universal Group. Back when I used to deal direct with Classic Records, they treated me like a king when I had an issue. They soon hand-selected everything I got from them and I never had another problem. Right now, I am waiting for a replacement LP of the UHRQ Jimi Hendrix album from Acoustic Sounds. I am also waiting for a replacement LP and a replacement for one of the LP covers from Music Direct for the Yes "Fragile" One Step record sets. Both companies have been overwhelmed with the amount of defective products they have had to replace while continuing to do new sales. I also bought an extra Yes package from Amazon and had issues. I already received another complete replacement set from Amazon and luckily, I was able to make one good set out of two. Everybody is going to have a problem with something sometime.