Amazon.co.uk Help: Amazon Certified Frustration-Free Packaging If you see this on an Amazon listing, be aware that their "Frustration-Free Packaging" basically means NO packaging. I ordered the deluxe box set of Mansun's Six, and it arrived today with the shipping label just stuck on the actual shrink wrap, and the set itself unsurprisingly damaged in transit. Can't return it for replacement, only a refund, as it's no longer in stock. Posted on twitter about it, and they replied that I should have selected "use amazon packaging" at checkout. How stupid of me not to realise I had to specify "please put my item in some packaging". Staggering that they can think this is remotely acceptable.