What's Going On At Schiit Audio?

Discussion in 'Audio Hardware' started by parman, Jan 13, 2022.

  1. parman

    parman Brit Invasion Thread Starter

    Location:
    Michigan
    Placed an order about 3 weeks ago and haven't heard anything. Sent them 2 emails and all I got was crickets. Stopped my order today. Anybody have any info?
     
  2. JakeMcD

    JakeMcD Forum Resident

    Location:
    So Central FL
    Assist Karma and give 'em a call. I received a series of e-mail replies last week. They were very helpful.
     
  3. patrickd

    patrickd Forum Resident

    Location:
    Austin TX USA
    Had an issue with an order in December. They took good care of me but my original two emails never received a reply. Then, my third one, explaining the problem again and the tests I'd done, having exhausted their FAQs and tried other possible solutions seemed to trigger an immediate response and quick resolution, even getting a reply on Dec 25th. If your concern is slow delivery, it may be one of the products they mention needing 6-8 weeks to deliver and I would not expect to hear much from them until it has shipped. If it is something that should have shipped already, you might have to keep trying, they do say email is the best way to reach them but like you I've experienced slow reply cycles too.
     
  4. DigMyGroove

    DigMyGroove Forum Resident

    It could always be the effect of the Omicron Covid surge, it's having an impact everywhere.
     
    marcb, Rich-n-Roll, wgb113 and 9 others like this.
  5. TarnishedEars

    TarnishedEars Forum Resident

    Location:
    Seattle, WA
    Lots of sickness and snow going around recently. I wouldn't be surprised if half the company has been out of the office over the last month.
     
  6. TheVinylAddict

    TheVinylAddict Scientist's have opinions too

    Location:
    AZ
    Plus Schiit at times has a rep for not being the most responsive company in good times :) but as others said, be patient I'm fairly certain you aren't going to end up shafted. :)
     
  7. Davey

    Davey NP: Time Wharp ~ Spiro World (2022)

    Location:
    SF Bay Area, USA
    Sounds like the OP already cancelled the order, so advice to be patient may not be what he's after :)
     
    Shawn, parman and TarnishedEars like this.
  8. gakerty

    gakerty Forum Resident

    Location:
    California
    I order a Lokius early last week and received it yesterday, so I suppose it depends. I also emailed them a question yesterday about whether the Lokius input / outputs are truly balanced (they are) and heard back this morning.
     
    timind, molinari and Boltman92124 like this.
  9. TheVinylAddict

    TheVinylAddict Scientist's have opinions too

    Location:
    AZ
    LOL I see that now... yeah I missed that.... guilty of gathering too much from title and first sentence.

    Besides, be patient is always good advice - in this case be more patient next time!
     
    TarnishedEars likes this.
  10. Acapella48

    Acapella48 Forum Resident

    Location:
    Elk Grove, CA.
    This pandemic has been a disruptive factor throughout the supply chain and Schiit Audio has not been excluded from that disruption. One of the companies in Japan that was supplying them with DAC chips burned down.
    Schiit has also moved some of the smaller product assembly, etc. to Texas. In fact, Schiit was in the process of moving some of that production during the February 13–17, 2021 storm. And of course COVID.

    I mean if you really want to know and understand what's going on at Schiit Audio, you have some options:

    1. Subscribe to the forum on head-fi.org and follow Jason Stoddard's thread: Schiit Happened: The Story of the World's Most Improbable Start-Up

    Very long thread but you'll have idea about what's going on, what's in the works and what may be holding up production and order fulfillment at Schiit Audio.

    2. Ditto if you're on Facebook, you can follow Jason's livestream Q&A : https://www.facebook.com/Schiit/vid...he-year-virtual-schiitr-meet/732004354076896/

    Jason posts to his head-fi thread regularly, including when the next video will be hosted on FB. Videos get posted on FB approximately once a month.
     
  11. Roger P

    Roger P Forum Resident

    Location:
    Richmond VA
    Ordered a Freya middle Dec got it like a week later

    Had a couple small issues emails were answered within coup!e of days

    The covid is hitting hard right now, I have guys out left and right and running around trying to keep the peace on projects.
     
    Instant Dharma likes this.
  12. Boltman92124

    Boltman92124 Go Padres!!

    Location:
    San Diego
    I got my Lokius pretty quickly too, although all they had in stock was black..which was fine by me.
     
    addicted2 likes this.
  13. Johnny YesNo

    Johnny YesNo Forum Resident

    Location:
    Atlanta, GA
    Same here, I ordered a Freya+ in December and it arrived within the same week. I even emailed them to change the delivery location right before New Year's Day since I was out of town and they did that quickly for me.
     
    krambigmac and addicted2 like this.
  14. DJSpinner

    DJSpinner Forum Resident

    Location:
    Colchester, VT
    Three weeks for any product nowadays seems overly optimistic, not just from a smaller/independent operation, but for chains and corporations. A form email back ("we're working on your order") would be nice though.

    That said, I've only had positive delivery and communication history with my multiple Schiit purchases.
     
  15. Strat-Mangler

    Strat-Mangler Personal Survival Daily Record-Breaker

    Location:
    Toronto
    Perhaps but a company that doesn't even generate an auto-reply indicating there might be delays due to this is quite unprofessional.
     
    johnny q likes this.
  16. hifisoup

    hifisoup @hearmoremusic on Instagram

    Location:
    USA
    Before ordering at checkout on their site they provide you with a shipping window.
     
  17. holden4th

    holden4th Forum Resident

    I ordered an Asgard 3 early December and after Schiit initially telling me that there might be a 6-8 week delay it was shipped after 3 weeks. Unfortunately it was faulty and I contacted Schiit who gave me instructions as to how I should return it. As soon as they sighted the return details from me they immediately sent a replacement which I will pick up today. Considering that this all happened over the festive season and in the midst of staff shortages this is very good service. I just hope that the replacement is in working order.
     
  18. Acapella48

    Acapella48 Forum Resident

    Location:
    Elk Grove, CA.
    Under current circumstance and considering the size of the company, the audio niche the company is targeting and fast growth and expansion, Schiit Audio is probably doing very well.

    Jason wears many hat's, first and foremost as an engineer working and designing new product ideas and dealing with day-to-day challenges of running a business. I have a sneaky suspicion that Jason stood up and maintains Schiit Audio's website.
    For one thing, it doesn't look like the company website is being hosted with a hosting service and the website itself needs some maintenance in terms of form and function. Including a feature on the website to auto-generate email responses, is probably a very low priority on Jason's plate. A phone call directly to Schiit Audio will generally be faster and be more productive. In general, the level of customer service is quite good considering.

    As one major audio industry manufacturer in the U.K. responded to the question: why they didn't have a large dealership presence in the United States, --American audio consumers are too impatient.

    Schiit Audio offers good audio products and good value. As the saying goes: The longer you wait for something, the more you appreciate it when you get it, because anything worth having is definitely worth waiting for.
     
  19. Clay B

    Clay B Forum Resident

    In addition to the now normal covid ups and downs, Schiit are now making product at a new site in Texas in addition to their original California location. For a smaller company that kind of change can put a crimp in the works for awhile.
     
    gabbleratchet7 likes this.
  20. ssmith3046

    ssmith3046 Forum Resident

    Location:
    Arizona desert
    I've bought a lot of Schiit over the last few years, couldn't resist, and I've never had a problem with the equipment or customer service. The supply chain slowdown has hit them like everyone else. I'll keep buying from them.
     
  21. addicted2

    addicted2 Well-Known Member

    Location:
    north east USA
    same here. i ordered a freya in october and a bifrost in nov and got them pretty quickly and had some email exchanges promptly answered. patience OP my friend, lots of people are out sick. myself included.
     
    billnunan likes this.
  22. Gibsonian

    Gibsonian Forum Resident

    Location:
    Iowa, USA
    Took me several months to get my recently received Lokius but I understand, nearly everyone is having some supply issues or people issues
     
  23. parman

    parman Brit Invasion Thread Starter

    Location:
    Michigan
    All this talk about supply chain, small company, be patient, etc, etc, etc are fine and true but when I place an order I expect to at least recieve a conformation that they have recieved my order. I have had good and fast results from them in the past so it makes this more strange to me.
     
    Rolltide, bootbox and Joseph.McClure like this.
  24. StimpyWan

    StimpyWan Forum Resident

    Each and every product, on the Schiit website, has a break down of it's approximate ship date. Some are as short as 1-3 days, while others are 6-8 weeks. Most of the small chassis gear, now built in Texas, seems to be in better shape, and mostly in stock. It's the medium sized and larger sized pieces, that are experiencing slow downs due to PC board shortages, and chassis shortages. Most of these shortages are Covid related, as Jason has explained on his Head-Fi thread. That doesn't explain the lack of email correspondence. But, Schiit is a small company, with excellent product, and they deserve a little patience. ;)
     
    ssmith3046 likes this.
  25. Boltman92124

    Boltman92124 Go Padres!!

    Location:
    San Diego
    When you logged back into your account page on the Schiit website, did it show your new order? I have received an order confirmation email promptly following all three orders I have done with them. So something definitely went wrong. Order processing and confirmation are surely automated and not slowed down by staffing issues.
     
    OhHiMahk and brankin172 like this.

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