I believe others here have pointed out relevant issues. We're still in a pandemic. Companies have to deal with staffing issues, employees getting sick for various reasons. Automated response systems don't always do what they're supposed to do. Do you have a problem picking up a phone and calling them? Seems like the most logical way to get your answer. Complaining on a forum because you didn't get an order confirmation response isn't productive because no one here is in a position to help you.