You have to call them during business hours otherwise it's a crap shoot as to whether or not you'll get a return call (or E mail). Years ago Seth himself would make return calls himself and discuss things on the phone for 5, 10 minutes. As i see it, since they became involved in audio equipment (in addition to records) things started getting a bit hectic. but one thing I learned...NEVER order anything on "back order". The last time I did this was for the MFSL pressing of The Best Of The Raspberries...I was waiting for about a month and a half and kept getting told my order was being "processed"...which is another way of saying "we're waiting to receive it from an outside source". I still think they do the best packaging which is utmost for ordering LP's...but they have gotten a bit "behind" in other areas.