Like many, I consider Amazon to be an innovative company that have revolutionised the way we shop, and the way shops do business. This is why it surprises me that if I want to track a package that's on its way to me, that there are companies out there who do it so much better. Whilst it's true that if Amazon tell me that a package is due for delivery today, then I can be almost certain that will be the case, but getting any information beyond that, such as likely time of delivery, is not an option. If I compare them to a company like DPD, there really is no comparison. Now I'm sure DPD have let plenty of people down badly (what delivery company hasn't!) but the few times I've had a package from them have been superb. For anyone not familiar, what I would get online when tracking one of their parcels, is something along the lines of.... "Your package is with Fred. Fred has 85 deliveries to make today, your package will be delivery number 60, he is currently on delivery number 21" and then there's a map showing where Fred is now, and the estimated time Fred will be at your house. This is perfect! On one occasion I was able to wait until the driver was within about 5 deliveries of arriving at my house, so I sneaked out of work, got home about 10 minutes before the driver arrived, got my parcel and arrived back at work before anyone noticed I was gone. Anyone know why Amazon can't at least match this service, let alone blow it out of the water with something even more innovative? You'd think they would want to be seen as the best out there!