Amazon - Vinyl Shipping Issues

Discussion in 'Marketplace Discussions' started by Ron Frievalt, Jul 21, 2020.

  1. Ron Frievalt

    Ron Frievalt KarlMalden'sNoseHairs Thread Starter

    Location:
    Lubbock, TX
    Just received the wrong record for the second time. I ordered "Blood On The Tracks" by Bob Dylan and the first time I got something called "Spider-Verse" my daughter knew what that was but I had no clue. Today instead of the Dylan album I got Dolly Parton's "Jolene." This is the 3rd issue I've had in the past 2 months. They also sent me an album that was so badly warped it was almost unplayable. I understand that might not be on them. Anyway, just wondering... Anyone else having issues with Amazon and vinyl? Am I stupid for ordering from them in the first place?
     
  2. pghmusiclover

    pghmusiclover Forum Resident

    Yup. I ordered Thomas Dutronc “Frenchy” and instead received Trixie Mattel “Barbara”. I did a return and received the same exact thing!

    I gave up and ordered the album I wanted from Acoustic Sounds!
     
    WithinYourReach likes this.
  3. MikeT

    MikeT Prior Forum Cretin and Current Impatient Creep

    Location:
    New Jersey, USA
    No problems here. Knock wood - but I always get what I am supposed to get and 99% it is in great shape - so no return necessary. It might have something to do with the different fulfillment centers are used to ship product to New Jersey vs. Texas. Although, I am surprised that sometimes product is shipped from all over the US to me and gets to me either the next day or 2 days (Prime member).
     
  4. JamesD1957

    JamesD1957 Forum Resident

    Location:
    Cypress, Texas
    I've had fairly good luck with them. On the occasion that I received a defective record I was able to request a replacement without any hassle. I try to give the local guys a chance, but the one problem that I had, a record with non-fill, they did not want to exchange it. Said I was being too picky. With that attitude, I'll go with Amazon any day of the week.
     
    Alan2 and polchik like this.
  5. MechanicalAnimal6

    MechanicalAnimal6 Forum Resident

    Location:
    United States
    I ordered the Rush album Fly By Night and got instead some album for some country guy named Chris Stapleton i think was his name....

    Rush.....Chris Stapleton.......not even close!
     
  6. Stencil

    Stencil Forum Resident

    Location:
    Lockport, IL
    noooooo. Just ordered two Japan Albums (45 rpm) then saw this thread. Hope I don't get two Mark Almond records.
     
    GentleSenator likes this.
  7. Houseplants

    Houseplants Forum Resident

    Location:
    Pittsburgh, PA
    how about the packaging with acoustic sounds?
     
  8. Ron Frievalt

    Ron Frievalt KarlMalden'sNoseHairs Thread Starter

    Location:
    Lubbock, TX
    Lol... hope not! Amazon customer service has me on hold. I don’t think they have any more stock on the item I originally ordered. How’s that for frustrating!!
     
  9. JamesD1957

    JamesD1957 Forum Resident

    Location:
    Cypress, Texas
    I've ordered from Acoustic Sounds. Great packaging and superb customer service.
     
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  10. Ron Frievalt

    Ron Frievalt KarlMalden'sNoseHairs Thread Starter

    Location:
    Lubbock, TX
    Yep... wish I had. Ordering through Amazon was not worth the couple bucks I saved
     
  11. Stencil

    Stencil Forum Resident

    Location:
    Lockport, IL
    Acoustic Sounds has the best packaging. Its archival quality as far as I am concerned.
     
    Myke likes this.
  12. Houseplants

    Houseplants Forum Resident

    Location:
    Pittsburgh, PA
    Do you pay more for the packaging though?
     
  13. Ron Frievalt

    Ron Frievalt KarlMalden'sNoseHairs Thread Starter

    Location:
    Lubbock, TX
    I've only bought a couple of vinyl records from them so far and what I bought was priced pretty close to the rest of the market. Their vinyl packaging is really just a cleverly designed cardboard box that protects the record from damage during shipping so I doubt they add much to the customer cost because of that.
     
  14. Ron Frievalt

    Ron Frievalt KarlMalden'sNoseHairs Thread Starter

    Location:
    Lubbock, TX
    Just wanted to post the latest on this. Amazon customer service seemed to pushing me really hard to simply take a refund rather than a replacement. I wanted a replacement since I felt $18 for Bob Dylan "Blood On The Tracks" vinyl was a reasonable price. Their pushing me to take the refund led me to suspect they may be out of stock. Not the case... they finally agreed to send a replacement after I escalated to a "Lead Authorization Agent" (never heard of them before). I did notice that the same item is now listed to $35. Hmmm
     
  15. Joe Lopez

    Joe Lopez Well-Known Member

    Location:
    Tacoma, WA
    Whenever I’ve ordered from Acoustic Sounds, shipping has been free (media mail) on orders over $49. It pays, if possible, to consolidate purchases.
     
  16. krisjay

    krisjay Forum Resident

    Location:
    Maine
    I stopped buying vinyl records from Amazon long ago. Just to many issues..
     
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  17. Myke

    Myke Analog Upstairs, Digital Downstairs

    I gave up on Amazon selling me vinyl a very long time ago.

    Acoustic Sounds
    Mobile Fidelity Sound Labs
    Music Direct
    Amoeba
    Bull Moose
    Barnes & Noble
     
    Ron Frievalt likes this.
  18. Ron Frievalt

    Ron Frievalt KarlMalden'sNoseHairs Thread Starter

    Location:
    Lubbock, TX
    I'm giving them one more chance.... :) What's the definition of insanity?? Doing the same thing over and over and expecting different results.
     
    krisjay likes this.
  19. Ron Frievalt

    Ron Frievalt KarlMalden'sNoseHairs Thread Starter

    Location:
    Lubbock, TX
    Bull Moose and Amoeba are new to me... will check them out. Thanks!!
     
  20. Myke

    Myke Analog Upstairs, Digital Downstairs

    Amoeba is offline for improvements.
    Bull Moose has never let me down in 13 years !!!

    You're welcome, best of luck.
     
  21. eddiel

    eddiel Forum Resident

    Location:
    Toronto, Canada
    Warped record probably not their fault but the wrong record is on them. Wouldn't be surprised if it's down to new temp staff hired to deal with the uptick in orders. Not trained properly, not experienced...
     
  22. Alan2

    Alan2 Forum Resident

    Location:
    UK
    I don't have any problems now as they are packing LPs much better than they used to , and they seem to have stopped using Royal Mail for records. Their returns procedure is fuss free, too, a big plus.
    This is in the UK.
     
    Ron Frievalt likes this.
  23. Ron Frievalt

    Ron Frievalt KarlMalden'sNoseHairs Thread Starter

    Location:
    Lubbock, TX
    One of the main reasons I continue to order from them. If something shows up wrong, all I need to do is drop it off at our local Kohl's store. Not sure if they have those over in the UK but my wife shops there all the time and Amazon has a return kiosk in many of their stores so it is really easy. But receiving the wrong item is frustrating.
     
    Alan2 likes this.
  24. Houseplants

    Houseplants Forum Resident

    Location:
    Pittsburgh, PA
    I've never personally had trouble with Amazon. I always feel bad going there instead of the artist but when you buy as many records as I do the savings add up.
     
  25. Myke

    Myke Analog Upstairs, Digital Downstairs

    A certain percentage of returns gets you banned from Amazon also, another reason it's not worth it to me.
     

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