bummer to hear about Music Direct. I've never had them tell me "too bad, so sad." I HAVE received MoFi seam splits from them but there have been times where i'm too lazy to try and exchange. However, for all MOFI's now (and anything else when I remember to do it) I give the instruction to open and take out the record to prevent seam split during shipping. I don't think i've had any problems since I started doing that. also: i started using amoeba.com more because they charge flat retail pricing shipped. No taxes or extra shipping fee. Takes out the need to order more than 1 record to combine and get free shipping with some of the other web stores.